Application Support Analyst

What you'll do

What we can offer you

At Specsavers we promise to make you feel good, cared for and smart. Being Great Place to Work accredited for the last three years, this is a great opportunity to join us as we continue our path to not just be great but be the BEST place to work!

We are well known for valuing our people and providing a supportive, driven and inclusive culture. Beyond that, we also have a range of different benefits within the support office, that include:

• Quarterly Bonus Scheme 
• Two free pairs of glasses
• On site free parking
• Birthday leave, Volunteer leave, Paid Parental leave
• Health & Wellbeing programs
• Fully funded Social Club – provides a wide range of activities throughout the year

We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, the Application Support Analyst will be based at our support office in Port Melbourne.  

The role & team
We are currently recruiting for additional Application Support Analysts to join our team. These roles will report directly into our Application Support Manager, and work with the broader team of, soon to be ten, who pride themselves on both their quick-thinking troubleshooting skills, and their ability to build and grow great relationships across our business.

As an Application Support Analyst, you will dive deep into investigations within Applications and Operating Systems, providing support for internal and external stakeholders of the business. You will be a strong team player and will provide a high level of professional service and reliability to our Stores, Labs and Corporate sites. 

The skills we are looking for

• Experience supporting and administering both a Windows and Linux environments as we integrate Windows and Linux becomes end of life
• Experience within a support role working across a high volume of different applications
• Experience with VMWare
• Intermediate Database experience in MySQL or MSSQL
• PowerShell scripting
• Strong analytical and problem-solving abilities, fast learner with the ability to manage multiple tasks simultaneously
• Knowledge and understanding of key ITIL processes (Incident Management, Request Fulfilment, Change Management, Problem Management)
• Professional written and verbal communication skills to communicate with both customers using non-technical language and business stakeholders

About Us
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ 
 
Applicants for the role are required to have current working rights as per, relevant government legislation.