Customer Service Agent

What you'll do

What we can offer you
At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. Which is why we’ve been accredited as a Great Place to Work for the last five years running, and for the second year running, listed as one of Australia’s Best Places to Work for 2024! 

Here’s a taste of just some of our perks: 

• Quarterly bonus scheme
• Two free pairs of glasses each year 
• On-site free parking
• Birthday leave, Volunteer leave and Paid Parental Leave
• Health & Wellbeing programs 
• Fully funded social club – provides a wide range of activities throughout the year!

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their staff and customers – we think you’d look good at Specsavers.
 
The role & team

Come join the energetic powerhouse of the Specsavers Support Office, as our new full-time Central Support Agent! 
 
Based out of our Support Office in Port Melbourne and reporting to the Customer Service Team Lead, you will be a part of the wider Central Support team of around twenty-four (including the Contact Centre Operations Team and Ecommerce Online Customer Service Team). 

From dress-up days to team celebrations, our Central Support team bring their authentic selves to work every day, being the embodiment of a fun, inclusive and supportive culture. So, if you are looking for a new role that will keep you busy but also allow your personality to shine – then this is for you!
 
In your new role, you will join a team who support the achievement of business quality objectives and customer service targets by entering orders accurately and in a timely, efficient manner.

More about this role:

• Process data through relevant systems, performed within KPI’s set for both accuracy and efficiency.
• Communicate effectively, both verbal and written to our stores
• Maintain ownership of order related issues and ensure follow through and resolutions are documented appropriately (recording notes in relevant areas)
• Prioritise own workload and ensure nominated tasks are completed within a reasonable time-frame.

 
The skills we are looking for:

•  A vibrant, warm and friendly personality coupled with a wonderful work ethic (essential)
• Professional and customer focussed telephone skills (essential)
• Competent computer skills with knowledge and experience using e-mail, internet and Microsoft suite (essential)
• High attention to detail and excellent verbal and interpersonal communication skills
• Available to work full time at our Support office in Port Melbourne and on a rotating roster between the hours of 7am – 530pm, Monday to Friday and alternate Saturdays 8am – 4pm

 
About Us
Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care. 

At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/    

Applicants for the role are required to have current working rights as per, relevant government legislation.