What we can offer you
At Specsavers we promise to make you feel good, cared for and smart. Being Great Place to Work accredited for the last three years, this is a great opportunity to join us as we continue our path to not just be great but be the BEST place to work!
We are well known for valuing our people and providing a supportive, driven and inclusive culture. Beyond that, we also have a range of different benefits within the support office, that include:
The role & team
We are growing and looking for an additional Major Incident and Problem Analyst to join the Major Incident and Problem Management function within the Global Service Delivery area. This role’s objective is to drive availability and stability of our IT platforms, ensuring fast and safe recovery of IT services by bringing all the right people together to fix any issue.
As a Major Incident and Problem Analyst you will work as a team of three managing P1 Incidents, EV1 events, and proactive P2’s as part of a global 24×7 team. There is a requirement to cover weekends and national holidays, which will result in overtime at an estimated 2 days every 6 weeks, performed with the others in the global team.
The skills we are looking for
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.
Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/
Applicants for the role are required to have current working rights as per, relevant government legislation.