What you'll do

Senior Customer Insights & Analytics Manager 


What we can offer you
Being Great Place to Work accredited for the last four years, this is a great opportunity to join us as we continue our path to not just be great but be the BEST place to work!

We are well known for valuing our people and providing a supportive, driven and inclusive culture. Beyond that, we also have a range of different benefits within the support office, that include:

  • Quarterly Bonus Scheme 
  • Two free pairs of glasses
  • On site free parking
  • Birthday leave, Volunteer leave, Paid Parental leave
  • Health & Wellbeing programs
  • Fully funded Social Club – provides a wide range of activities throughout the year.


We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, this role will be based at our support office in Port Melbourne.  


The role & team
Our Marketing department is home to over seventy members and plays an important role in the growth of Specsavers across Australia and New Zealand. We are now looking for a Senior Customer Insights & Analytics Manager to join our dynamic marketing team on a full-time permanent basis. 


Reporting into the Director of Customer Engagement ANZ, the Senior Customer Insights & Analytics Manager is responsible for defining, developing and implementing the customer analytics and insights strategy for the organisation. This involves working collaboratively with wider Marketing teams such as CRM and Digital as well as our Technology department. In this role, you will also lead a small Customer Analytics team and provide coaching, and development as required. 

The essential skills we are looking for

  • Demonstrated experience in a similar marketing role, discovering insights and understanding their commercial ramifications within a comparable fast-paced environment 
  • Proven experience in utilising large databases, including implementation and ongoing management 
  • Strong experience with visualisation tools such as Power BI or Tableau 
  • Programming skills including SQL and Python highly desirable 
  • Experience with Azure technologies 
  • Excellent interpersonal skills and the ability to build strategic working relationships with a diverse range of stakeholders


About Us
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.


Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ 
Applicants for the role are required to have current working rights as per, relevant government legislation.


Applications close 18 June 2023. 

Is this you? Great!

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