What you'll do

Service Desk Anlayst – Level 1

 

What we can offer you

At Specsavers we promise to make you feel good, smart and cared for.  To support this promise we have a range of different benefits within the support office, that include.

  • Quarterly Bonus Scheme
  • Two free pairs of glasses
  • On site free parking
  • Birthday leave, Volunteer leave, Paid Parental leave
  • Health & Wellbeing programs
  • Fully funded Social Club – provides a wide range of activities throughout the year

We are well-known for valuing our people and offer not only competitive reward and benefits but also ongoing development and training.

 

The role & team

In your new role as a Level 1 Service Desk Analyst you will join a team who pride themselves on both their quick-thinking problem-solving skills, and their ability to build great relationships and provide excellent customer service across our business. Reporting into the Service Desk Manager, you will provide frontline support to Supply Chain, Retail and Corporate lines of the business.

 

Working alongside your team of Service Desk Analysts you will act as the first point of contact for all incidents and requests whilst ensuring customers are updated with progress by maintaining good communication throughout the resolution process.

 

The skills we are looking for

  • Previous experience in a customer focused, service desk role
  • Strong communication skills and a professional telephone manner
  • Ability to effectively prioritise and execute tasks in a fast-paced environment
  • “Can do” attitude towards problem-solving issues and helping customers

About Us

The Level 1 Service Desk Analyst role will be based at our support office in Port Melbourne.

 

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. Employing a diverse team reflective of our communities and customers is central to our success! At Support Office, we have a wide breadth of functions, from Marketing, Technology to People & Organisation and Finance as well as unique functions such as Audiology, Optometry and Glazing Services! 

 

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/

 

Applicants for the role are required to have current working rights as per, relevant government legislation. 

Is this you? Great!

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