Service Desk Team Leader 1

What you'll do

What we can offer you
Being Great Place to Work accredited for the last four years, this is a great opportunity to join us as we continue our path to not just be great but be the BEST place to work!

We are well known for valuing our people and providing a supportive, driven and inclusive culture. Beyond that, we also have a range of different benefits within the support office, that include:

• Quarterly Bonus Scheme 
• Two free pairs of glasses
• On site free parking
• Birthday leave, Volunteer leave, Paid Parental leave
• Health & Wellbeing programs
• Fully funded Social Club – provides a wide range of activities throughout the year.

We believe in adopting a hybrid approach to support our people and the future of work. When not working from an alternate location, the Service Desk Team Leader will be based at our support office in Port Melbourne.  

The role & team
We are currently looking for a Service Desk Team Leader to join us on a full-time permanent basis. This role will report into the Service Desk Manager and have seven Service Desk Analysts reporting directly into the position. 

The Service Desk Team Leader is responsible for providing professional front line IT Support, technical diagnosis along with fault resolution for all Specsavers Stores, internal users and Specsavers Labs. Furthermore, this role will oversee the day-to-day operations of the Service Desk Team and support the Service Desk Manager with smooth running of the Service Desk.  

The essential skills we are looking for

• Previous experience as an IT Service Desk Leader, with experience adhering to SLA’s
• Excellent relationship management and performance management skills
• Proficient across ServiceNow Tool and ITIL
• Good understanding of support tools, technologies and processes
• A strong level of hardware/software troubleshooting ability
• Ability to identify, document and implement solutions

About Us
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ 
 
Applicants for the role are required to have current working rights as per, relevant government legislation.

Applications close 16 June 2023.