Business Analyst - Burnaby, BC

Salary: $85,000 – $105,000

Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The Business Analyst will be actively involved in working within the various business units in Specsavers, predominantly within Canada, and will be responsible for eliciting requirements to determine solutions to business problems. The Business Analyst will utilise industry-standard best practice BA techniques to:

• Elicit, analyse, validate, and document business, organisational and/or operational requirements, with a view to bridging the needs of the business with the use of IT.
• Be part of a product team and work within a hybrid SDLC/Agile framework, to implement new or upgraded systems into the Canadian business.
• Communicate confidently and effectively, demonstrating the ability to rapidly build rapport and gain credibility, and building professional relationships with all stakeholders.

The Business Analyst will maintain the following key relationships.

• The Specsavers Canada IT Department including the IT Director
• Specsavers Store Staff and Support Office staff within Canada
• All Canada business departments in alignment with Product Teams
• Software Developers, Architects, Project Managers and Test analysts, both onshore and offshore
• Third party software suppliers

Key Responsibilities

Elicitation: working with stakeholders to identify and understand business issues and requirements through understanding the underlying business needs or problems. Key activities within this competency area include:

• Ensuring that key stakeholders are engaged and involved during elicitation.
• Use of various elicitation techniques to obtain requirements and other information.
• Accurately and clearly capture and document information during elicitation sessions.
• Ensuring that requirements captured during elicitation can be traced back to a genuine business need or problem and are globally aligned wherever possible.
• Validating the requirements captured during elicitation with key stakeholders.
• The ability to negotiate and influence requirements gathered for a project.

Requirements Analysis: the prioritization and elaboration of requirements to ensure that the product team implement a solution that will meet the needs of the business. Key activities within this competency area include:

• Working with key stakeholders to achieve consensus on priority of requirements, ensuring that the most critical requirements are focused on.
• Understanding the impact that the prioritization has on the overall solution, project, time constraints, costs, and business benefit.
• The ability to focus on business value, ensuring that requirements meet the business needs.
• The ability to organize large volumes of requirements.
• The ability to clearly model requirements using a combination of formats, diagrams, and models.

Planning and Monitoring: the ability to select an appropriate business analysis technique, identify and work with stakeholders, and plan business analysis activities. Key activities within this competency area include:

• Determining the most appropriate BA approach to use for each piece of work.
• Gaining stakeholder and team buy-in to the approach selected.
• Accurately identifying project stakeholders and assessing their levels of influence and authority.
• The ability to manage stakeholders through excellent relationship building skills.
• Identifying risks and issues to the product team as and when they occur.
• Providing estimates on all Business Analysis activities within a project.

Requirements management and communication: the ability to manage conflicts, issues, and changes, and to ensure communication is maintained with all project stakeholders and product team members. Key activities within this competency area include:

• Ensuring business approval to progress into Design, Development and Test phases as per hybrid methodology.
• Effectively managing impacts of changes to scope and requirements.
• The ability to manage conflict and work collaboratively with the product team.
• Ensuring that requirements are traceable, reusable and communicated effectively.
• Ensuring requirements are detailed enough to support each stage of the project life cycle.

Solution assessment and validation: the ability to assess proposed solutions to determine which solution best fits the business need(s). Key activities within this competency area include:

• The ability to validate that the solution meets the business needs.
• Assess the effects and impacts of defects or issues and prioritize defects.
• To develop and generate acceptance criteria for agreed business requirements (for example DOR – Definition of Ready, DOD – Definition of Done).
• To aid in test planning and review of test scenarios.
• To provide input, and review, related training documentation.

Continuous Improvement

• Maintaining a focus on BA industry standards, with a view to improving best practice within Specsavers.
• Strive for continued personal development in relation to Business Analysis skills.
• To provide subject matter expertise, guidance, and support to other team members on all matters relating to business analysis.

What We’re Looking For

• 3-5 years’ experience in a similar role.
• A tertiary-level academic qualification, preferably with an IT and/or business focus.
• Exposure to an Enterprise Process Model to drive change management and process improvement.
• Utilizing industry-standard best practice BA techniques including requirements elicitation, verification and validation, gap analysis, UAT facilitation, and test scenario development.
• Experience of working within agile, waterfall and hybrid delivery methodologies.
• Sound analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to liaise confidently with stakeholders at all levels – you will need to be dynamic, assertive, and diplomatic in this role, and possess solid influencing, negotiation, and presentation skills.
• Able to deliver well thought-out messages and concepts effectively to ensure maximum understanding and engagement.
• Pro-active and self-motivated: ability to work autonomously and as part of a team

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.