Salary: $90,000 – $115,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits
About Specsavers
Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.
Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.
At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.
But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.
If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.
What You’ll Do
Purpose of the role
The role is an essential member of the Operations team accountable for the planning and delivery of central operations activities within the Canadian business.
Key Responsibilities
Lead new initiatives and projects, ensuring they are executed in line with the overall Annual Plan and business focus to drive operational excellence.
Own ‘what good looks like’ ensuring Standard Operating Procedures are developed, embedded, and evaluated in line with the delivery of the Specsavers Customer Journey, Customer Experience, and trading performance goals across Canada
Attend key operational and governance meetings ensuring that business information is communicated, and risks are identified/escalated
Work collaboratively and cross-functionally with key departments including, Learning and Development, Clinical, Marketing and Technology to successfully launch and embed their initiatives in store
Work with Retail Comms to ensure that partner communications are clear and ultimately enhance Partner performance on an operational and strategic level
Contribute to Operational Resources on the Store Intranet site, ensuring content is current and is equipped to support business operations
Have in-depth knowledge and understanding of the entire store customer journey and experience end-to-end.
Proactively engage with Partners and field teams to ensure you are well-connected, with a continual focus on business improvement and reduction of partner issues
Manage relationships with key suppliers that support store operations, such as the customer feedback platform.
Role model and champion the behaviours and values which Specsavers stand for and as such is a respected member of the team.
What We’re Looking For
Essential
Proven experience in Operations driving projects and initiatives
Ability to build strong personal and meaningful business relationships
Confidence to influence and challenge to ensure the right business and customer outcome.
Good knowledge of incident and problem management
Able to think innovatively to resolve problems and identify opportunities for improvements.
Ability to communicate effectively and at all levels, and adapt your communication style to suit the audience and engage and present in a variety of different forums High written and verbal communication skills.
High attention to detail
Be customer centric
Nice to have
Our Fellow ‘Speccies’ Enjoy
Behaviours We Value
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.