Delivery Manager - Burnaby, BC

Salary: $100,000 – $120,000

Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

The Technology team provides the IT services that helps our business run and grow. This is by giving our store and support office colleagues the tools and equipment that enable them to be great at what they do, which is to help our customers.

Key Responsibilities

Development and Delivery Management:

• Shape, define and initiate IT projects to meet business requirements and in line with IT project and product roadmaps.
• Negotiate and agree project objectives, scope, deliverables, timescales and budgets.
• Develop and maintain detailed and realistic project plans using appropriate tools. Identify and manage project dependencies and the critical path.
• Coordinate with 3rd party vendors to ensure their development teams are delivering product features on time.
• Ensure control and engagement through project meetings and steering groups as appropriate.
• Regularly interact with feature teams on backlog content, prioritisation, and story readiness and completion.
• Support and challenge teams in their estimates for story complexities and points, ensuring KPIs are set, tracked, and achieved.

Testing, Release, and Transition Planning:

• Liaise with UAT teams to facilitate testing in line with delivery plans.
• Conduct release planning, including rollout plan, CAB, service introduction, and communications.
• Ensure efficient handover of projects to our local and global support teams, as well as relevant suppliers, as necessary.

Budget and Process Management:

• Obtain approval for costs via IT Governance. Track and manage costs within the approved budget, flagging exceptions and obtaining further funds if required.
• Demonstrate effective budget planning and cost controls for new technology projects
• Support the management of the overall delivery area budget, including timesheet forecast/actuals, one-off costs, overheads, and expenses.
• Monitor and ensure adherence to agreed delivery processes, with a view to improve ways of working and enable efficiencies.

Collaboration, Support, and Reporting:

• Foster collaboration across teams and 3rd parties and address any shortfalls in KPIs, skillsets or other delivery challenges.
• Support projects that require product feature development, ensuring project requirements are met and risks/issues are addressed.
• Provide regular status reports of feature change/delivery.
• Support the Annual Planning process for the feature teams, analysing demand across the portfolios and proposing team size/structures for the next financial year.

What We’re Looking For

Essential

• 3 years Practical experience in Agile delivery and project management,
• Track record of delivery of mainly applications and/or software delivery projects, in a fast-moving and demanding environment.
• Proven ability to implement solutions into businesses and transition from delivery project into ongoing operation.
• Excellent time management, organisational skills, and ability to work independently on multiple tasks.
• Strong cross-functional collaboration and relationship-building skills.
• Effective communication skills, with the ability to convey technical concepts to diverse audiences.
• Experience in cost and budget management and working with 3rd party and offshore vendors.
• Strong sense of personal responsibility, excellent judgment, and problem-solving skills.
• Organised and supportive of process, but also flexible and able to make things happen.

Nice to have

• Formal qualification in project management (PMP, PRINCE2, Agile)
• Retail or corporate systems experience a distinct advantage

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.