Demand Planning Manager - Burnaby, BC

 Salary: $100,000 – $135,000

Actual compensation within the range will be based on experience. We also offer quarterly variable compensation package (bonus) + benefits.

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The Global Demand Planning & Forecasting team are responsible for leading the implementing the standardised planning process across all our regions. They will have a global view of stock and forecasting creating a global framework of how we demand plan and forecast across our business.

The Demand Planning Manager will be responsible for the management and ordering of key product categories within their region, working to the agreed global framework. Ensuring that we have the right products, in the right quantity, in the right place and at the right time to fulfil demand and manage replenishment.

Key Responsibilities

• Responsible for availability levels across agreed categories. Ensuring that we’re reporting on availability and out of stocks at all management levels and aiming of for 99% availability of stock.
• Demonstrate thorough understanding of root cause, remedial action taken and expected resolution timeframes.
• Deliver against the agreed framework, KPIs and models aligned with business objectives across your categories. Analyse historical data, market trends, and industry insights to generate accurate short and long-term forecasts for your regions.
• Lead a team of Demand Planners across categories for the management and optimisation of warehouse stock levels to maximise availability whilst minimising excess and obsolete stock.
• Management of stakeholder information and reporting, forward projection, and analysis of future trends to provide critical information for decision making.
• Reporting on hand and on order levels or stock to be able to understand periodic write off and obsolescence provision risk in collaboration with finance.
• Develop and maintain great working relationships with suppliers, collaborating on the creation and effective delivery of strategic plans.
• Responsible for the accuracy of forecast (short, medium and long-range) against the agreed global model.
• Collaborating closely with trading and product, plus the relevant category buying and development teams on forecast accuracy and ranging decisions.
• Working closely with the S&OP team and involved in regularly meetings and collaborative projects to improve overall efficiencies.
• Work closely with the other Demand Managers in region and across region to develop best mindset practice and share ways of working, working together as a virtual matrix team.
• Responsible through the relevant demand planners in your team to coordinate the ordering process for your relevant categories, communicating effectively with suppliers at all levels.
• Support the Regional Head of Demand Planning with external stakeholder management with vendors.
• Manage a team of demand planners on the above objectives. Support in personal development and mentoring to develop both personal and professional skills in line with the Specsavers values and behaviours and creating the environment for people to grow and progress in the team.

What We’re Looking For

• Proven experience of Demand Planning and Forecasting
• Solution driven outlook with an analytical and logical mind
• Advanced Excel Skills
• Ideally experienced in Power BI/VBA
• Understand the different types of data and the relationships between them
• High level of commercial and financial understanding
• Good analytical, problem solving and organisational skills
• Excellent communication skills with the ability to influence, challenge and build meaningful relationships with a range of key partners
• Great self-motivation and drive with experience of working in a dynamic and fast-paced environment
• Able to create an inclusive and psychologically safe working environment for people to excel
• Examples of how you’ve previously demonstrated Specsavers’ values and behaviours

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.