Managing Optician - West Vancouver, BC

West Vancouver, BC – Park Royal Mall 

Salary: $24 – $30
Actual compensation within the range will be based on experience

Want to join us in working for a multi-award-winning retailer, Specsavers? As the fastest growing optical retail group with over 2,700 businesses around the world, we are thrilled to make our arrival in Canada. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on putting people first, starting with you by providing a fun and supportive working culture for our team.

Role overview

As the leading supervisor, you’ll partner closely with the store’s retail owner and manage a team of Eyecare Consultants to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time. You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service standards.

About Role

Key Responsibilities

• Manage store employee’s performance through coaching and counseling
• Supervise and train employees to ensure that they are providing excellent customer service and upholding Specsavers standards
• Ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards
• Train new employees on store policies, procedures, and operational practices
• Always be an ambassador for the Specsavers brand, while championing the behaviours and values which Specsavers stands for.

Qualifications, Skills, and Experience

• Licensed Optician 
• Previous optical management experience is desired
• We’re people people, and you are too. You have a demonstrated history of exceptional customer care in your previous retail management position – bonus if your experience shows that you’re just as passionate about optics as we are
• You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results
• You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations
• You surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits all while keeping in mind that our most important KPI is customer satisfaction
• You have a keen eye for detail, ensuring that all orders and dispenses are as accurate as possible to maximize customer satisfaction
• You have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports, and managing the day-to-day running of the store effectively

Our colleagues enjoy:

• 3 weeks’ vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
• 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
• Access to our internal app where you can easily connect with other Specsavers’ colleagues across the country, share stories, gain rewards, and have easy access to training modules
• Opportunities to advance your career with a professional development plan
• In addition to competitive pay, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and career growth as we expand to reach our target of 200 stores in Canada by 2024.

Are you ready to start this exciting new journey with us?
We want to hear from you!