People Operations Coordinator - Burnaby, BC

Salary: $50,000 – $58,000
Actual compensation within the range will be based on experience We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

The People Operations Coordinator will play a pivotal role in supporting the People & Organization team by ensuring the smooth execution of HR operations. This role is responsible for providing payroll administration support, providing support to the Talent Acquisition Partner with recruitment administration and managing a range of administrative people operations functions. The People Operations Coordinator will contribute to creating an efficient, organized, and colleague -focused environment, supporting the overall P&O strategy and enhancing the colleague experience across the organization. This requires building strong working relationships within the team, demonstrating attention to detail, and proactively managing tasks to ensure the effective execution of P&O activities.

Key Responsibilities

Payroll Administration

• Assist in providing accurate and time and pay information for efficient payroll processing
• Maintain and update payroll records in collaboration with the payroll team, ensuring compliance with company policies and federal and provincial regulations
• Support the resolution of payroll discrepancies by collecting and analyzing information, and working closely with the payroll team to ensure timely and accurate payroll
• Assist in the preparation of payroll reports and audits, ensuring accuracy and completeness of payroll data
• Act as a point of contact for employee payroll inquiries, providing prompt and accurate information, and escalating issues to the payroll team as required
• Provide first level support for queries related to the time & attendance system

Recruitment Administration

• Assisting Managers/Partners with the onboarding process for new joiners in line with established procedures, including coordinating inductions and maintaining associated materials
• Support Managers/Partners by ensuring they have the necessary tools and information throughout the recruitment process, including interview guides and screening candidate resumes
• Facilitate the onboarding process for new hires, including preparing offer letters and ensuring all new hire paperwork is completed and entered into the HRIS
• Organize and facilitate induction sessions for new colleagues, ensuring a smooth transition into the organization

People Operations Administration

• Maintaining accurate and up to date colleague data across all systems, including creating and maintaining employee files, updating SuccessFactors and undertaking basic reporting
• Providing complete, timely and accurate employee information to the payroll and benefits team to ensure efficient payroll processing
• Responding to queries by email, Microsoft Teams and PeopleHub tickets
• Drafting standard written correspondence e.g., verification of employment letters
• Manage employee leaves, ensuring accurate tracking of leave balances, compliance with policies, and coordination with payroll for timely adjustments

What We’re Looking For

• Previous HR administration experience, preferably in a multi-province and/or global organization
• Proven strong administration skills with high attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrated ability to display discretion and confidentiality in dealing with sensitive employee data and matters
• Proficiency in Microsoft Office and HRIS systems
• Strong communication skills (written and oral) with the ability to interact with all levels of the business
• Positive, professional, and friendly team player
• Strong history of applying continuous improvement concepts and tools

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.