Store Manager - Surrey/​Delta BC

Salary: $25-$30 per hour, depending on experience

At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world’s largest, privately-owned optical retailer serving 41 million customers in over 2,500 businesses in 11 countries. We are proud to have over 40,000 colleagues who have chosen to work with us. But we’re not just impressive numbers, we’re about industry-leading quality and we’re on a mission to change lives through better sight. That’s why we need you.

About Role

Key Responsibilities

• Manage store employee’s performance through coaching and counseling
• Supervise and train employees to ensure that they are providing excellent customer service and upholding Specsavers standards
• Ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards
• Train new employees on store policies, procedures, and operational practices
• Always be an ambassador for the Specsavers brand, while championing the behaviours and values which Specsavers stands for.

Qualifications, Skills, and Experience

• Previous optical management experience is desired
• We’re people people, and you are too. You have a demonstrated history of exceptional customer care in your previous retail management position – bonus if your experience shows that you’re just as passionate about optics as we are
• You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results
• You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations
• You surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits all while keeping in mind that our most important KPI is customer satisfaction
• You have a keen eye for detail, ensuring that all orders and dispenses are as accurate as possible to maximize customer satisfaction
• You have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports, and managing the day-to-day running of the store effectively

Our store manager opportunity gives you:

• Extended Health benefit and employee assistant program, which provides access to services including counselling, family/elder care support, financial assistance, legal services, health coaching, nutritional guidance, stress management, and leadership tools.
• 3 weeks’ vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
• 2 free pairs of glasses annually. Enjoy the discounted rates for addtional Specsavers products
• Access to our internal app where you can easily connect with other Specsavers’ colleagues across the country, share stories, gain rewards, and have easy access to training modules
• Opportunities to advance your career with a professional development plan