Meet Tamila who joined Specsavers just under a year ago and she’s already on her second role due to a promotion. The sky really is the limit in Specsavers Technology.
Hi, I’m Tamila Butler, I am originally from Georgetown Guyana, which is in the north-eastern region of South America. I moved to the United Kingdom in 2005 to join my husband who is presently serving within the Royal Navy. I am a Technology Customer Service Improvement and Knowledge Analyst.
What was your background before joining Specsavers?
Before joining Specsavers, I was working part-time as a receptionist in hospitality while simultaneously studying Computer Networks at the University of Portsmouth. My first role after graduating from high school was working as a Junior IT Clerk within the Data Processing Department of a bank. I also owned and managed two small companies of my own. I decided to study Computer Networks, as this was always a dream and passion of mine to be involved within the Information Technology field.
Tell me a little bit about your journey at Specsavers?
I joined Specsavers in September 2021 as a Technology Customer Service Desk Analyst where I spent nine months. Whilst in this tenure, I learned a great deal about Specsavers and interacted directly with the stores and third-party contractors whilst helping to resolve, identify defects and continually assisting with active improvement of the Service Desk. In my new role as Improvement and Knowledge Analyst, I am dynamically involved in the reviewing, development and reinvigorating of all Knowledge Based Articles provided to the desk so as to assist and improve their effectiveness and productivity when trying to resolve issues stores may be facing.
How did Specsavers help and support your development?
My Team Leader was very instrumental in my growth, development and progression from within Specsavers. I would discuss the paths that I am interested in, whilst she advised and suggested suitable roles I should apply for or consider.
What gives you pride in your role?
In my current role, I am proud to know that I am helping the Service Desk to be more efficient. What I do on a daily basis, will help the desk to perform at a level that will not only make the job easier, but will also assist with many stores being given the best possible service in a timely manner hence improving productivity at the company.
What have you learnt during your time at Specsavers?
The sky is the limit, with hard work, commitment, and dedication.
What would you say to encourage someone thinking about applying?
Go for it! Specsavers is a great company to work for. The people and management team are always willing to listen and assist when and where possible. This is to ensure that you are supported and guided so that you can reach your full potential. As a testament, I have encouraged my former student colleague to apply, and he is currently working as a Service Desk Analyst.
Why do you love working at Specsavers?
It feels like a family. Colleagues are kind, warm and helpful in every way. Managers are supportive and encouraging whilst promoting the ethos of the company.
What one word would you use to describe the Specsavers culture?
Finally, tell us a little bit about yourself
I am a mother of three boys who keep me very busy. Two of the three play football and when I am not working, I am running along the side-line cheering on my boys, whether at training or at matches. I love watching football and having good quality time with the family.
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