Call Centre Manager

Call Centre Manager

Location: Cambridge

Hours: Full time – 40 hours (Weekend work is essential)

Salary: Starting from £23,000 (depending on experience) plus a monthly bonus after probation

Managerial/Supervisory experience is essential for this position 

At Specsavers, our Call Centre Managers are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help – a friendly and professional approach is essential.

You will need previous managerial/supervisory experience for this position as you will be looking after a small number of call centre assistants.

As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering telephone calls in a prompt, clear and friendly manner
• Following procedures correctly
• Giving amazing customer service
• Working towards KPIs
• Responding to customer enquiries

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click Apply as this vacancy will close once we have filled all available places.