Customer Service Apprenticeship
Store: Specsavers Newcastle 2 Domiciliary
Hours:  Full time – 40 hours, Monday – Friday
Salary: £6.60 – £8.80 per hour, £13,728 –  £18,304 per year, dependent on age (paid monthly)

Benefits: Bonus after probation, Specsavers perks, staff, friends and family discounts, free parking, additional birthday day off, company sick pay depending on length of service, enhanced maternity & paternity pay and great career progression opportunities

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.


You will be working from the Home Visits Office based in – Regus Centre, 4, Admiral Way, Sunderland, SR3 3XW


Home Visits Optical Services, now part of Specsavers, is one of the Country’s leading providers of home sight tests to individuals in their own homes, residential and nursing home.


At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.


Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.


Why choose an Apprenticeship?

  • Earn a salary – paid monthly
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays


And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come…


Who is this Apprenticeship for?

  • Recent school/college leavers OR those looking for a new challenge
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK


We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area.  It’s important that you are a great listener and communicator because that’s what excellent service is all about.  You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.


What does the role involve?

  • To book optical appointments for housebound customers from inbound calls
  • Outbound calls to existing customers to book eye tests for their residents
  • To update and maintain a customer database
  • To contact prospect Care homes/Home visit customers and update database
  • To schedule appointments in a logical manner
  • HSE forms and general administrative duties 


What’s next?


Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.


Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888.


This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.


Belonging at Specsavers

Our commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.

Is this you? Great!

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