Customer Service Apprenticeship – SPECSAVERS STAPLEFORD OFFICES, NG9 8AA
Become an Apprentice in this office based role as a Call Centre Operative and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Why choose an Apprenticeship?
And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come…
Who is this Apprenticeship for?
We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
• To book optical appointments for housebound customers from inbound calls
• Outbound calls to existing customers to book eye tests for their residents
• To update and maintain a customer database
• To contact prospect Care homes/Home visit customers and update database
• To schedule appointments in a logical manner
• HSE forms and general administrative duties
Ready to grab your future with both hands? Then kickstart your career with a company that will support you to be the best you can be.
Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888.
This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.