Customer Service Assistant

Location: Farnborough, Surrey

Salary – £23,500

Working hours: Full Time – 38.75 hours a week (to include weekend working)

Benefits: Specsavers Perks, extra day off on your birthday, discounted hearing and eyecare benefits, enhanced sick pay, enhanced pay for family leave (maternity/paternity etc), WeCare employee support services
Full Training provided – with great career progression opportunities


At Specsavers, our Customer Service Assistants are the support pillar of the shop floor. 


The main aim of this role is to ensure that all customers who are visiting for an appointment are seen quickly and efficiently, helping to maintain a smooth journey throughout their visit. 


As the first point of contact for each patient, your role is essential to uphold the efficient running of the clinic and guarantee the best customer experience. 

Some of the key tasks required include:

  • Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards
  • Carrying out pre-screening examinations & working alongside the wider team in day to day running of clinics
  • Keep waiting times to a minimum & manage handover
  • Assist with spectacle collections
  • Maintain delivery of excellent customer service at all times, playing a valuable part of a customer journey & successful retail team.


You’ll need to be well-organised, approachable and great in a team, understanding the flexibility required to meet the changing needs of the store.


Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers.

If you are interested, please click Apply as this vacancy will close once we have filled all available places.



Belonging at Specsavers

Our commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.

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