Role: New Business & Clinical Co-ordinator

Location: Birchwood

Salary up to £25,000 per annum depending on experience + bonus/benefit potential as the business grows

Hours of work: between the hours of 9am and 5pm, Monday to Friday

Contract: Permanent 37.5 hrs/week.

Experience: Must have previous optical experience

 

The Directors, Charlotte and Jonny are very clear in their message to the market, and that is to attract, recruit and actively encourage staff to be their very best. We are looking for the highest standard of candidate with optical experience that can have a positive influence and impact the success of the business from day one!

Perhaps you are working in retail at Optical Assistant, Supervisor or Assistant Manager level and want to stay in optics but are yearning for something a little different with added benefit of working Monday to Friday!

 

As a Domiciliary New Business Clinical Co-ordinator, you have a direct impact on our customers, your peers, and the business. This is not just another administration role, it’s so much more than that. You will be the eyes and ears for Charlotte and Jonny. You will not only co-ordinate our clinics efficiently across the region, but you will communicate regularly internally and externally to ensure we maximise our booking system and create new business opportunities.

 

Our patients mean the world to us, so you need to be able to manage the customer journey on a professional but warm and friendly level. Your optical experience is crucial, allowing you to communicate confidently with our patients and their families about their eyecare needs.

 

This role will help to identify, contact and secure new business prospects to help to continue to grow the business and also to help promote the services we provide in the local community.

Candidates must have optics experience and be very organised and able to work in a reactive environment. This dynamic role includes tasks from direct customer care and appointment booking, overseeing spectacle orders from processing to delivery, to liaising with third parties to ensure a smooth patient journey. Excellent PC skills are a must as you will be adding to our existing client bases regularly and ensuring patient files are up to date with the most recent correspondence.

 

About Specsavers Home Visits 

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our office staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated home visits staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every Home Visit. 

 

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