What you'll do

Retail Assistant – Optical

Location: Surbiton

Salary: Competitive basic dependent on experience

Working hours: Full Time only (weekend work is essential)

Experience Level: Must have strong Customer Service / Retail background. Need to be living within a 30 minute commute.

Are you passionate about retail and offering the best customer experience?

Our advisor roles at Specsavers are not your ordinary retail positions – you will join the team as an Optical Assistant bringing your valued retail experience & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best experience in our stores.

We are looking for someone with a strong background of providing a pro-active and first-class customer experience, a real desire when it comes to customer care & the ability to communicate politely & professionally with all customers and colleagues.

You’ll be responsible for assisting patients and ensuring the best customer journey throughout:

  • Dealing with enquiries both face to face and over the telephone
  • Providing support with booking appointments
  • Offering a warm welcome from the moment they walk through the door
  • Listening to their requirements & assisting with frame style advice
  • Helping to guide them through our offers & products to ensure the right choice for them
  • Processing customer collections and ensuring fit & comfort are checked accurately

As a business that prides itself on providing supported development & exciting long-term careers, previous Optical experience isn’t essential – you’ll receive all the training needed and we will support you to develop your knowledge of the optical world, such as:

Pre-screening patients, measuring frames, dispensing single vision, bifocal & varifocal lenses, whilst working towards NHS procedures and our own high standards.

Platinum Employer

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

If you are interested please click Apply as this vacancy will close once we have filled all available places. We therefore highly recommend early applications.

Is this you? Great!

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