What you'll do

Location: Harrow, South Harrow, Kingsbury, Wealdstone and Pinner 
Salary: Competitive basic dependent on experience
Working hours: Full time (weekend work will be included) 
Experience level: Qualified Hearcare Clinical Assistant and must be able to preform Micro-Suction 

 
Role summary
As a Hearcare Assistant in Specsavers Harrow your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. You’ll deal directly with customers, while supporting the rest of the team. Your efforts will help the store reach its sales targets, so it’s important that you work hard to understand what customers want and give them an outstanding service.
 
Some of the key tasks are as follows –

  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Provide customers with information on how to wear and care for hearing aids
  • Provide customers with hearing aid aftercare information
  • Perform hearcare screening tests
  • Make adjustments to hearing aids
  • Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
  • Operate the till effectively
  • Understand and apply NHS practices and procedures as appropriate
  • Work to Specsavers Customer Service Standards
  • Actively seek to improve your own skills and product knowledge

 
You must have previous experience in hearcare/audiology to apply for this role. It is also important that you have a good ability to work as part of a team and deal with customers. We’re looking for a polite, helpful approach and plenty of enthusiasm.
 
For more information on this vacancy or to apply please contact Matt Gubbin at Specsavers Recruitment Services on 01566 770 224 or email matthew.gubbin@specsavers.com.

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