Hearcare Clinical Assistant/Hearing Aid Dispenser - Stockton Hearcare

What you'll do

Position: Hearcare Clinical Assistant (Hearing Aid Dispenser also considered)
Location:  Stockton (Cleveland) Hearcare

Working hours: Full time
Experience level: You must be a qualified Hearcare Clinical Assistant to be considered for this role 

Role summary
As a Hearcare Clinical Assistant in Specsavers Hearcare in Stockton your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. You’ll deal directly with customers, while supporting the rest of the team. Your efforts will help the store reach its sales targets, so it’s important that you work hard to understand what customers want and give them an outstanding service.

Some of the key tasks are as follows –

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Perform hearcare screening tests
• Make adjustments to hearing aids
• Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
• Operate the till effectively
• Understand and apply NHS practices and procedures as appropriate
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

You must be qualified as a Hearcare Clinical Assistant to be considered for this role. It is also important that you have a good ability to work as part of a team and deal with customers. We’re looking for a polite, helpful approach and plenty of enthusiasm.

We are looking to put the successful candidate on the wax removal course so you must be willing and keen to gain this qualification and carry out wax removal clinics in your role. 

For more information on this vacancy or to apply please contact Matthew Gubbin on 01566 770 224 or email matthew.gubbin@specsavers.com.