What you'll do

Location: Sunderland 
Salary: Competitive basic and Bonus Package 
Working hours: Full time
Experience level: Qualified Hearcare Clinical Assistant

 
Role summary
As a Hearcare Assistant in Specsavers Sunderland your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. You’ll deal directly with customers, while supporting the rest of the team. Your efforts will help the store reach its sales targets, so it’s important that you work hard to understand what customers want and give them an outstanding service. The store are happy to enrol the succesful applicant onto the HAD course in future. 
 
Some of the key tasks are as follows –

  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Provide customers with information on how to wear and care for hearing aids
  • Provide customers with hearing aid aftercare information
  • Perform hearcare screening tests
  • Make adjustments to hearing aids
  • Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
  • Operate the till effectively
  • Understand and apply NHS practices and procedures as appropriate
  • Work to Specsavers Customer Service Standards
  • Actively seek to improve your own skills and product knowledge

 
You must have previous experience in hearcare/audiology to apply for this role. It is also important that you have a good ability to work as part of a team and deal with customers. We’re looking for a polite, helpful approach and plenty of enthusiasm.
 

What’s next?

For more information or to apply for this role, please contact our Audiology Resourcing Partner, Matt Gubbin 01566 770 224 or email Matthew.Gubbin@specsavers.com

Is this you? Great!

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