What you'll do

Hearing Aid Dispenser Apprenticeship – Oxford Hearcare

Full time to include weekend working

Must be able to drive


About Specsavers
At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated clinical staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.

Apprentice Hearing Aid Dispenser
A Hearing Aid Dispenser (HAD) is someone who works independently to test people's hearing, advise on hearing care and where necessary supplies and fits hearing aids and other
communication devices. Hearing Aid Dispensers are registered professionals. This role requires strict adherence to professional standards which includes the need to maintain accurate records and identify the need for onward referral for a medical opinion in line with legislation.

The role is typically performed in either a clinical, community or domiciliary setting. In their daily work, an employee in this occupation interacts with the public through scheduled appointments, other healthcare professionals and colleagues within their organisation. A Hearing Aid Dispenser will generally act alone and is responsible for seeing adults, including vulnerable members of the community, who have various stages of hearing difficulty or ear health issues, providing a range of services designed to support communication and participation in everyday life.


Role Overview / Job Purpose
The Apprentice Hearing Aid Dispensers role is designed to meet objectives set by the Institute for Apprenticeships and Specsavers to deliver outstanding patient care, combined with professional dispensing advice and product recommendations that best suit individual customer needs.

During your apprenticeship you will develop a professional skill set, enabling you to provide diagnostic audiology and rehabilitation services, and where appropriate or necessary, to dispense hearing aids to members of the public where a hearing difficulty has been identified.

You will always act in the best interests of the customer, acting with honesty and integrity and promoting best practice. This will include working to Specsavers values, providing the highest levels of clinical care, service and aftercare to all patients and customers.

About the Role
Once qualified you will register with the Health & Care Professions Council (HCPC) as a Hearing Aid Dispenser (HAD). As a registered HCPC Hearing Aid Dispenser all tasks completed as a HAD must be to the standards set by HCPC as well as to national, local and company policies, procedures and legislation.

As a registered HAD you will be working under the direction of a senior clinician and the Hearcare Joint Venture Partner.

All clinicians must comply with:

  • HCPC Standards
  • BSA recommended procedures
  • BSHAA guidelines
  • BAA guidelines
  • Specsavers Standard Operating Procedures and Policies
  • Company guidelines

Your Objectives and Clinical Responsibilities

  • To assess customers’ hearing and provide them with the best advice in accordance to national and local policies and procedures
  • To carry out a case history
  • To conduct otoscopy
  • To carry out routine Puretone audiometry to include air conduction and bone conduction. Both to include masking as and when required.
  • To take aural impressions for either the manufacturing of hearing aids or, where necessary, ear moulds.
  • To select, programme/fit and demonstrate appropriate hearing aids, including instruction and advice on how to use hearing aids.
  • To complete service appointments and rehabilitation appointments.
  • To be responsible for the daily checking of audiometry equipment.
  • To use the appropriate outcome measure, both objective and subjective to ensure the hearing aids are providing the customer with maximum benefit.
  • To meet HCPC and company agreed standards in conduct, performance and ethics.
  • To meet all HCPC requirements to maintain HCPC registration, this will include ensuring CPD is kept up to date.
  • To follow best practice principles with regards to infection control and hand hygiene policies within the workplace.
  • To maintain an accurate and up to date client record practising the security standards as lay down by HCPC, BSHAA and Company procedure.
  • To work politely and effectively with store staff and support office staff.
  • To be professionally presented.
  • To ensure that any correspondence between HCPC and employee is disclosed in a timely manner to your line manager.
  • Effectively inform customers about all Specsavers products and offers
  • To always be an ambassador for the Specsavers brand

In addition to your clinical responsibilities you will also;

  • Liaise with, organise and encourage store staff to book initial hearing awareness checks from store footfall, existing clients and external and internal promotions.
  • Work with store managers and directors regarding the motivation and training of store staff to book hearing awareness checks and deal with existing clients.
  • Keep daily contact with all your designated stores and ensure that hearing aid and battery stocks, leaflets and displays are kept up to date and in plentiful supply, and that all relevant information communicated by the Group is observed and passed on.
  • Ensure that sufficient existing clients and new enquiries are seen to meet agreed personal performance standards.
  • Understand and apply NHS practices and procedures as appropriate
  • Work to Specsavers Customer Service Standards
  • Actively seek to improve your own skills and product knowledge
  • Observe the supervisory rules laid down by the Company in line with HCPC requirements.

Apprentice HAD Eligibility Criteria
To be eligible for the Hearing Aid Dispenser Apprenticeship you must meet the following criteria:

  • Be aged 18 or over
  • Have Level 2 (Grade C) English and Maths

Level 2 can either be Functional Skills or GCSE’s
Level 2 Functional Skills is the equivalent of a Grade C GCSE

  • Be able to demonstrate the ability to communicate in English for those whose first language is not English.
  • Be a resident of the UK for 3 years prior to the first day of the course
  • Be able to work a minimum of 30 hours
  • 48 UCAS points and evidence of study at Level 3 in any subject (vocational or academic). Alternative relevant educational experience will be considered for mature students – South Devon College requirement
  • If over 21 years old: alternative relevant experience will be considered including; experience in working with people, administration, finance and management

This will need to be demonstrated with an up to date CV and references

This role will be based between our stores in Whitstable, Faversham and Herne Bay. Before applying, please check that you are able to travel to all of these locations on a daily basis.

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.

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