Up to £38,000 + Bonus

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Are you passionate about optimizing workforce efficiency while prioritizing employee well-being? Do you excel in data analysis and thrive in driving continuous improvement initiatives? If so, we have an exciting opportunity for you!

Join our Service Desk Management team as a Workforce Management and Continuous Improvement Specialist. In this role, you’ll be at the forefront of administering our workforce management system (Calabrio), crafting analyst schedules, and providing invaluable data-driven insights to enhance our operations.

 

In this role, you’ll manage and administer our workforce management tool, ensuring smooth operation. You’ll develop comprehensive guides for WFM users and conduct training sessions. Generating optimized schedules for approximately 70 team members will be part of your daily routine. Additionally, you’ll deliver daily statistical reports to inform decision-making processes and act as the go-to person for Service Desk data and reporting needs.

 

You’ll excel in identifying and communicating potential risks through data analysis to stakeholders, presenting monthly data packs, and making recommendations for process improvements. Your continuous drive to enhance data quality and accuracy, foster collaboration, and share best practices across the organization will be highly valued.

 

Your collaborative working style, strong communication skills, and ability to analyse data and propose solutions will be instrumental in driving our organization forward. If you’re ready to make a significant impact and drive continuous improvement within our organization, apply now to become our next Workforce Management and Continuous Improvement Specialist!

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