Trainee Optical Retailer

Location: Richmond

Salary: Competitive 

Working hours: 40 hours a week including 1 day of the weekend.

Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, birthday leave, enhanced family leave and company sick pay for eligible colleagues

Instore Bonuses

Opportunities for Progression & Development – fully supported

 

Experience in customer facing roles and good customer service

 

Are you passionate about retail and offering the best customer experience?

 

Our advisor roles at Specsavers are not your ordinary retail positions – you will join the team as an Optical Assistant bringing your valued retail experience & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best experience in our stores.

 

We are looking for someone with a strong background of providing a pro-active and first-class customer experience, a real desire when it comes to customer care & the ability to communicate politely & professionally with all customers and colleagues.

 

You’ll be responsible for assisting patients and ensuring the best customer journey throughout:

  • Dealing with enquiries both face to face and over the telephone
  • Providing support with booking appointments
  • Offering a warm welcome from the moment they walk through the door
  • Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards
  • Dispensing of lenses (single vision / bi-focal & varifocal)
  • Carrying out pre-screening examinations & working alongside the wider team in day to day running of clinics
  • Take measurements and support patients with collections, ensuring fit, comfort & accuracy of frames are checked thoroughly
  • Maintain delivery of excellent customer service at all times, playing a valuable part of a customer journey & successful retail team.

 

As a business that prides itself on providing supported development & exciting long-term careers, previous Optical experience is not essential – you’ll receive all the training needed and we will support you to develop your knowledge of the optical world, such as:

 

If you are interested please click Apply as this vacancy will close once we have filled all available places. We therefore highly recommend early applications.
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