Administrator (4 to 6 month contract)

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Term: This is a 4 to 6 month contract.

Salary: $55,000 – $68,000
Actual compensation within the range will be based on experience.

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,600 healthcare businesses spanning 11 countries in our network, passionately caring for more than 42 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive, and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

The Administrator (internally called ‘New Store Administrator’) is responsible for establishing third-party direct billing insurance accounts for both Retail and Optometric corporations. The role may also involve supporting additional administrative tasks related to new store openings, as required and based on workload capacity.

Key Responsibilities

• Complete detailed online applications for third-party direct billing insurance accounts.
• Ensure accurate and timely data entry across all administrative tasks.
• Communicate professionally with external stakeholders, including insurance providers and regulatory bodies.
• Liaise with store owners (Retail and Optometric Partners) to gather necessary information and provide status updates.
• Support the administrative setup of new store locations, including insurance, licensing, and compliance requirements.
• Manage multiple tasks and deadlines in a fast-paced, team-oriented environment.
• Maintain accurate records and documentation for all store formation processes.

What We’re Looking For

Essential

• High Attention to Detail: Proven ability to complete complex online applications with accuracy and consistency.
• Strong Communication Skills: Confident in both written and verbal communication with internal partners and external stakeholders.
• Data Entry Proficiency: Experience in high-volume data entry with excellent speed and accuracy.
• Organisational Skills: Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Team Collaboration: Comfortable working within a small team and contributing to collective goals.
• Professionalism: Ability to represent the company in communications with new Partners and third-party insurance providers.
• Tech Savvy: Competent in using online platforms, forms, and standard business software (e.g. Microsoft Office, especially Excel and Outlook).

Nice to have

• Experience in Insurance or Healthcare Administration: Familiarity with third-party billing or insurance application processes.
• Multitasking in a Deadline-Driven Environment: Experience juggling multiple requests while maintaining quality standards.

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect, and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.