Administrator (Contract)

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Duration: This will be a full-time 18-month contract position.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

This Administrator (internally called ‘New Store Administrator’) will be part of our Business Formations team on an 18-month contact to cover a maternity leave. They will contribute to ensuring that all new store locations are legally incorporated and fully operational.

You will be responsible for establishing third-party direct billing insurance accounts for both Retail and Optometric corporations and work closely with incoming Partners to ensure all required administrative processes are completed accurately and efficiently.

Key Responsibilities

• Complete detailed online applications for third-party direct billing insurance accounts.
• Ensure accurate and timely data entry across all administrative tasks.
• Communicate professionally with external stakeholders, including insurance providers and regulatory bodies.
• Liaise with internal Retail and Optometric Partners to gather necessary information and provide status updates.
• Support the administrative setup of new store locations, including insurance, licensing, and compliance requirements.
• Manage multiple tasks and deadlines in a fast-paced, team-oriented environment.
• Maintain accurate records and documentation for all store formation processes.

What We’re Looking For

• High Attention to Detail: Proven ability to complete complex online applications with accuracy and consistency.
• Strong Communication Skills: Confident in both written and verbal communication with internal partners and external stakeholders.
• Data Entry Proficiency: Experience in high-volume data entry with excellent speed and accuracy.
• Organisational Skills: Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Team Collaboration: Comfortable working within a small team and contributing to collective goals.
• Professionalism: Ability to represent the company in communications with new Partners and third-party insurance providers.
• Tech Savvy: Competent in using online platforms, forms, and standard business software (e.g. Microsoft Office, especially Excel and Outlook).

Nice-to-Have:

• Experience in Insurance or Healthcare Administration: Familiarity with third-party billing or insurance application processes for example: Telus Health, Sun Life, Greenshield and MSP (Medical Service Plan)     
• Multitasking in a Deadline-Driven Environment: Experience juggling multiple requests while maintaining quality standards.

Compensation: $55,000 - $68,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.