Clinical Support Consultant

Location: This is a field-based role, requiring 4 days/week of travel across Ontario and other provinces.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Clinical Support Consultant is a field-based role, responsible for providing our Optometry Partners and their Associate Optometrists with clinical support that measurably drives clinical and commercial outcomes. The role is key to our ambition to advance delivery of eye care services, drive clinical efficiencies and strengthen the clinical reputation of the Specsavers’ brand as we grow.

This role encompasses operational coaching, clinical technology training/support, reinforcement of clinical best practice, and as we grow, implementing a scalable clinical support model in the region where you work.

You will work closely with the Senior Clinical Support Consultant and Clinical team colleagues to achieve delivery of consistently high standards of clinical care for Specsavers’ patients across Canada.

Key Responsibilities

• Adapt, refine, and implement the new store set-up process to ensure it is relevant for the provinces, effectively launches new stores to timescales agreed and achieves provincial growth objectives.
• Develop a robust understanding of Provincial regulations - communicating clearly to stores and internal colleagues to ensure understanding and adherence to the regulations.
• Onboard and work closely with Optometry Partners on an ongoing basis, including to training in the usage of clinical equipment and software systems, communicate and influence best practices and operational efficiency compatible with customer volumes, customer care and high clinical standards, and develop their understanding of provincial regulations and billing processes.
• Ensure the Clinical teams are trained and have confidence in new clinical equipment and equipped to manage change, as we evolve the clinical elements of the customer journey. This includes signing off equipment for new clinic openings with Innova/Zeiss and Topcon vendors, collaborating with Coopervision, I-Med and other industry leaders in providing training for our clinics.
• Develop and deliver a range of workshops, store visits and on-line learning interventions to optometrists that positively influence their engagement and clinical activity.
• Coach the Retail teams on the clinical operational aspects of the customer journey, including improving pre-test, transfer of care, and other clinical activities in the store.
• Analyzing and addressing underperformance in store KPIs by providing guidance and support, while recognizing high performance and promoting the sharing of best practices across the clinical community.
• Supporting optometry clinics across Ontario by enhancing eye care delivery, improving clinical efficiency, and strengthening clinical reputation. Collaborating with Eye Doctors to identify opportunities, implement best practices, and optimize patient flow through diary management and exam conversion.
• Leading clinical projects like Tele-Optometry, Myopia Management, and EMR development. Creating training tools for doctors and staff, understanding regional scope differences in Optometry, and providing on-site clinical support across BC clinics.
• Work closely with the Clinical Recruitment Manager to ensure visibility of all new recruits so they can be welcomed, are onboarded, and provided with all relevant information required to perform their job.

What We’re Looking For

• Licensed Optometrist with a Bachelor of Science (Optometry) or equivalent qualification, authorized to practice Canada.
• Minimum 5+ years of clinical optometry experience, ideally within a retail environment.
• Must be comfortable with frequent travel on the road and have a valid driver’s license in good standing.
• Minimum 2 years of experience facilitating and or designing training to audiences of 5-30 people.
• Ability to build effective industry stakeholder relationships and hold open and honest conversations.
• Demonstrates strong influencing capability and a passion for coaching and mentoring.
• Excellent written and verbal communication and presentation skills.
• Ability to work as part of a team and a strong ability to work autonomously.

Compensation: $106,000 - $115,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 20 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.