Product Coordinator

Location: This role which requires at least 3 days on-site at our office in Burnaby and up to 2 days remote per week.

Salary: $66,000 - $71,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace™ in Canada and 16th Best Workplace™ in the world by Great Place to Work®, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

You’ll play a key role in supporting the Product Team with the execution of the Canadian product strategy. You’ll manage the mock store and sample room, coordinate product launches and pricing, and ensure effective communication across channels. You’ll also be the go-to for product-related Service Now tickets and support cross-functional collaboration with IT, Retail, and Marketing teams.

Purpose of the Role

To provide operational and administrative support to the Product Team, ensuring the smooth delivery of product initiatives and the effective management of the accessories category. This role is essential in maintaining product presentation standards, driving communication, and supporting the execution of merchandising and planning activities.

Key Responsibilities

Merchandising & Planning

• Maintain presentation standards in the mock store and sample rooms.
• Manage the monthly store stock take process.
• Support store merchandising plans and product-related communications.
• Collaborate with Marketing on joint initiatives.

Administration

• Coordinate price changes and product lifecycle updates (launches/discontinuations).
• Deliver clear and timely product communications across channels.
• Manage and resolve product-related Service Now tickets.
• Assist with weekly, monthly, and quarterly reporting.

Accessories Management

• Partner with suppliers and demand planning to manage assortment and inventory.
• Respond to store queries and requests related to accessories.

What We’re Looking For

Essential Skills & Experience

• Minimum 2 years of administrative experience.
• Strong customer focus and ability to engage with stakeholders at all levels.
• Excellent organizational skills with the ability to prioritize and meet deadlines.
• High attention to detail and accuracy.
• Strong written, verbal, and interpersonal communication skills.
• Ability to handle confidential information with discretion and professionalism.
• Proven ability to work independently and collaboratively across departments.

Desirable Skills & Experience

• Retail experience, which'll be especially helpful if you have it within a optical product environment.
• InDesign or Photoshop experience would be beneficial
• Demonstrated success in delivering innovative product solutions in retail.
• Passion for the products and customer experience.
• High proficiency in computer systems and tools.

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.