Regional Retail Manager

Location: The candidate must be based in the Maritime region for this is remote field-based role. There will be consistent travel throughout the Maritime region.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Retail Regional Manager (internally called 'Regional Relationship Manager (RRM)') for the Maritimes serves a critical hybrid function that combines commercial performance leadership with robust capability building across all store formats.

Operating within a geographically dispersed but strategically important region, the RRM supports Partners and store teams to build the foundations required for sustainable growth. This includes strengthening team capability, driving performance improvement, supporting format evolution, and ensuring the region is fully prepared for continued expansion.

A core part of this role is ensuring that concession stores are effectively integrated into the core operating network and that the Maritimes region is optimally positioned for new store development and ongoing organic growth aligned with our long-term strategy.

Key Responsibilities

Trading, Growth & Profitability

• Support Partners to lead the commercial and operational performance of their businesses by thinking and acting as confident business owners, while ensuring team capability is consistently developed to enable sustainable performance.
• Guide Partners in building clear, profit focused plans that prioritise sustainable growth, cost efficiency, and strong commercial decision making, supported by capability plans that uplift team skills and confidence.
• Use KPIs, financials, business plans, and store diagnostics alongside in store observations to help Partners identify the root causes of performance gaps, whether commercial, operational, or capability related, and develop focused improvement actions that deliver measurable results within 8-12 weeks.
• Strengthen trade driving behaviours, uphold customer journey excellence, and support Partners in identifying opportunities to unlock commercial gains through improved team capability, coaching, and consistent execution.
• Ensure each store has the operational, physical, and people capacity required to meet current demand and future growth, with a particular focus on developing team skillsets that support long term success.

Retail Relationship & Support

• Build team capability through coaching, in store development, workshops, and ongoing support.
• Strengthen team leadership capability using established learning pathways such as SLJ Levels 1-3.
• Support Partners in creating and maintaining PDPs for store leaders and team members.
• Develop future ISTs, Supervisors, Managers, and Partners to ensure a strong talent pipeline.
• Promote a culture of continuous learning and consistent execution.

Partner Relationship & Support

• Build trusted, commercially grounded relationships with all Partners across the region.
• Provide constructive feedback and coaching to support Partner performance and confidence.
• Facilitate clear communication and alignment between Partners and Support Office teams.
• Support the induction and development of new Partners.
• Represent regional needs in national conversations and contribute insights that support business improvement

Store Standards & Operational Excellence

• Ensure stores maintain high levels of operational excellence, customer service, and brand consistency.
• Identify operational challenges and work with Partners to resolve issues early.
• Support stores in embedding new initiatives and improvements aligned with national retail standards.
• Monitor compliance with Specsavers’ processes, procedures, and brand expectations.

Supporting New Store Openings

• Support new store launches by providing operational guidance, Partner onboarding, and capability development.
• Help new stores embed strong habits early to ensure rapid and sustainable performance.
• Work closely with Support Office teams to ensure smooth execution of new store rollouts.

What We’re Looking For

• Multi-store management experience, preferably within a franchise environment.
• Ability to build strong personal and meaningful business relationships
• Confidence to influence and challenge to ensure the right business outcomes
• Ability to coach and guide to help achieve the required outcomes
• Ability to effectively manage stakeholder relationships
• Is commercially astute and able to think innovatively and creatively to resolve problems
• Strong financial and analytical skills
• Ability to communicate effectively and at all levels, and adapt your communication style to suit audience and engage and present in a variety of different forums

Nice-to-have:

• Experience within the optical industry is a strong asset.

Compensation: $130,000 - $150,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.