Woodbridge, ON - Woodbridge Square

Role overview

• • Ensure that customers receive guidance with frame selection and a clear understanding of our frame and lens product options, to ensure the proper function of the eyewear based on their visual requirements and needs
  • Carry out dispensing measurements accurately, while using Specsavers digital measuring tool, to ensure proper function, comfort and fit of the glasses
  • Conducts quality assurance checks and final inspections in-store to ensure that the product we deliver meet the required specifications
  • Carry out the eyewear collection procedure accurately and efficiently, using best practice to ensure we deliver a positive and memorable experience for our customers
  • Conduct minor adjustments and repairs within your skillset comfort level

• Knows the product portfolio well (frames, lenses, and treatments), as well as promotional offers and incentives to best inform our customers
• Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the Contact Lens Practitioner or Store Manager/Retail Partner.
• Ensure dispensing processes are carried out following the provincial Opticianry professional standards of Practice and Guidelines, and Specsavers best practices
• Proactively engage in professional development opportunities and continuous learning, to improve your skills and product knowledge
• Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory counts, and other duties assigned
• Assist the retail team with any opticianry related questions
• Perform diagnostic testing and other pre-exam testing as required
• Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values which Specsavers stands for.

Qualifications, Skills, and Experience

• Be enrolled in an Opticianry post-secondary program
• Have at least 2 yrs. of previous customer service experience, preferably in an optical dispensary environment
• Knowledge of optical theory and technical skills
• Strong organizational, time management and computer skills
• Self-starter with a problem-solving and analytical skill set
• Excellent written, verbal communication and presentation skills