Retail Assistant / Clinic Manager

Retail Assistant / Clinic Manager

Location: Palmerston North / Whanganui, NZ

Employment Term: Full Time

About the role
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway. With a structured training program, you’ll be supported to quickly develop into a senior role.

Working at our Palmerston North store, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.
There might be the requirement to travel to the joint Whanganui store to cover leave and holidays as required.

This is a full time position across from Monday - Friday, or Tuesday to Saturday. There is also flexibility to do less hours to provide excellent work-life balance. You'll work a regular that suits both yourself and the store requirements.

Key Duties:

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Manage administrative duties
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following:

We’re looking for a diligent and reliable team member with strong retail awareness and administrative skills, who thrives in a fast-paced environment and takes pride in delivering thorough, high-quality patient care.

• Passionate about making a meaningful impact on the lives of others
• Previous experience in a fast-paced retail/customer service environment
• Previous experience in Audiology or allied health is desirable but not required
• Strong interpersonal and communication skills, with empathy towards others
• Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
• Committed towards continuous learning and development. Full Audiology training provided!

Benefits & Perks

• Two Free pairs of glasses per year!
• Birthday and Volunteer Leave
• 30% Family & Friends discount for glasses
• Health & wellbeing support through our Employee Assistant program
• Access to Specsavers Perks with 500+ popular retailers
• Work-life balance and permanent employment opportunity

About Specsavers Audiology

Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years – and we’re on a mission to become number one.

Apply now!

If you’re excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now! CLICK HERE TO APPLY

If you have any questions about the role, please email anz.audiologyrecruitment@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.