Associate System Administrator

Main Purpose of the Team  

The Technology team provides the IT services that helps our business run and grow. This is by giving our store and support office colleagues the tools and equipment that enable them to be great at what they do, which is to help our customers.   

The Role  

Reporting to the Head of Technical Services, the Associate System Administrator will be responsible for the day-to-day support, maintenance, and optimization of our IT infrastructure, including network systems, servers, and applications. 

This role will serve as a key technical resource for ensuring system reliability, security, and performance across Clinical, Retail, and corporate technologies. The Associate System Administrator will also contribute to the implementation of new technologies and support ongoing IT projects within the Technology Operations team. 

Key Responsibilities  

• Support the ongoing administrations and maintenance of IT systems across Clinical, Retail, and commercial functions. 

• Monitor and manage network infrastructure, including support office and retail environments, using Cisco Meraki. 

• Assist in the implementation and administration of Mobile Device Management (MDM) solutions for retail devices. 

• Participate in the planning and execution of system integrations and technology rollouts. 

• Collaborate with global technology teams to coordinate system changes and deployments. 

• Support the Service Desk team with escalations where administrator access and knowledge is required  

• Document and transition knowledge to ServiceNow KB and Confluence 

Key Skills, Ability and Experience  

• Proven experience in a System Administrator, Network Administrator, or similar IT support role. 

• Solid understanding of networking concepts (LAN, WAN), SaaS platforms, and cloud-based systems. 

• Familiarity with system security practices, including intrusion detection and data backup/recovery. 

• Experience with Cisco Meraki, MDM platforms, and enterprise IT tools. 

• Strong problem-solving skills and a proactive, resourceful approach to troubleshooting. 

• Excellent communication and interpersonal skills. 

• Experience in retail or supply chain technology environments is a plus. 

• Professional certifications (e.g., Microsoft Certified Systems Administrator (MCSA), CompTIA Network+) are advantageous. 

Our Fellow ‘Speccies’ Enjoy 

• Generous vacation allotment and 1 paid volunteer day  

• 1 extra paid day off and an eyecare voucher on your birthday 

• RRSP matching 

• Quarterly performance bonus  

• Healthcare spending account 

• Health and dental benefits effective on your first day  

• Team and company social events  

Behaviours We Value  

• Collaborative: We work together as one Specsavers to deliver our purpose 

• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding 

• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making 

• Compassionate: We care, support, and help each other 

• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term  

We hope that in applying with us, you value these things as well! 

Our Hybrid Work Model 

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment. 

Equal Opportunity Employer 

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.