Communications Specialist

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Communications Specialist is responsible for supporting the successful delivery of the business plan through content creation and internal communication towards Support office colleagues, Partners and Store teams. This is delivered through a communications strategy designed to include both internal and in-store stakeholders localized to the relevant provinces.

Supporting stakeholders across the business, and reporting into the Head of Communications, the Communications Specialist helps to ensure that all activities and change affecting our Support office colleagues, Partners and Store teams are communicated in a timely, engaging, consistent and informative manner, all of which needs to be developed and delivered in an effective, collaborative and digitally led way.

Key Responsibilities

Internal Communication

• Support the Head of Communications with the execution of communication strategies for Internal and Store communications, with a focus on people-related topics.
• Ensure that all communication is delivered to a high standard, ensuring all key stakeholders are clear and informed.
• Support internal stakeholders with content creation regardless of channel, e.g. writing, editing, visuals, video production, coordination etc.
• Co-develop and manage our communication channels and tools through content monitoring and publisher training.
• Be responsible for the creation of weekly roundup emails for internal communication platforms.
• In collaboration with the HR team and leaders, announce new employees and changes in the organization.
• In general, support the team with all communication related tasks.

Events

• Organize face-to-face meetings/events for Partners – from event preparation to delivery: sourcing venues, procuring quotes, managing contracts, catering and AV briefings, travel logistics, and liaising with internal teams as required.
• Manage and support with content creation of online events for Partner and Store Colleagues.
• Participant management of events, including registration, inquiries and feedback surveys.
• Coordinate Support Office communication events, including weekly team huddles.

Brand Standards & Design

• Ensure all materials are produced in line with Specsavers Group brand standards.
• Responsible for the planning, coordination, and traffic management of design related projects.
• Conduct design tasks such as editing existing designs, creating templates, cleaning up PowerPoint presentations and supporting in basic video editing and subtitling of videos.
• Develop and share key templates for use across the business.

What We’re Looking For

• 3 – 5 years of relevant communications experience.
• Ability to design and deliver strategic communications plans that connect business priorities, align stakeholders, and shape initiatives into a unified, enterprise‑wide message.
• Excellent planning and stakeholder management skills, specifically with executive to senior level leaders.
• Proven ability to prioritize competing demands and successfully manage multiple projects at the same time.
• A good understanding of digital communication tools and channels.
• Basic visual design and video editing skills (Ideally Adobe Creative Suite: InDesign, Photoshop, Premiere Pro).
• Able to balance big‑picture thinking with strong attention to detail, bringing a passion for quality, excellence, and continuous improvement.
• Thrives in a fast‑paced, changing environment—confident, collaborative, and proactive, with strong interpersonal and networking skills.

Nice-to-have

• Experience delivering communications within a retail environment, with an understanding of its pace, audience needs, and operational priorities.

Compensation: $85,000 - $95,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 20 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.