Dispensing Advancement Consultant

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Dispensing Advancement Consultant supports the delivery of the Dispensing Advancement (DA) strategy by designing and governing national training interventions, systems, and standards that drive consistent, high-quality dispensing across Canada. Working in close partnership with the Head of Dispensing Advancement (HODA), the role enables continuous improvement in dispensing performance, customer experience, and contact lens clinical quality through capability uplift, robust reporting, and performance insights. Store engagement is primarily delivered through national initiatives, pilots, and group-based programs rather than ongoing in-store coaching.

The role leads the Canadian localization of learning materials for opticians, student opticians, and lead dispensers, collaborating with global Specsavers regions to ensure alignment with Canadian regulatory, market, and industry requirements.

Key Responsibilities

Strategy, Standards & Governance

• Partner with the Head of Dispensing Advancement (HODA) to operationalise and deliver the Dispensing Advancement (DA) strategy, translating strategic priorities into national standards, frameworks, and executable programs that drive consistent, high-quality dispensing across Canada.
• Support the development, governance, and continuous improvement of dispensing systems, processes, and “What Good Looks Like” standards, ensuring regulatory compliance, consistency of practice, and alignment with clinical and service excellence objectives.
• Collaborate with global Dispensing Advancement teams to adapt and embed global best practice within the Canadian context, ensuring alignment with provincial regulatory requirements, market needs, and the Specsavers clinical and customer experience strategy.

Clinical & Technical Subject Matter Leadership

• Act as national subject matter expert in ophthalmic lenses, progressive lens designs, and troubleshooting, defining best-practice standards and overseeing the development of evidence-based training content to minimise returns and remakes, and deliver a high-quality dispensing experience.
• Serve as subject matter expert in contact lens fitting principles, lens technologies, and complication management, setting best-practice clinical standards and overseeing development of training resources to support a high-quality, customer-centric fitting experience.

Learning Architecture, Accreditation & Content Localisation

• Partner with Learning & Development to design, govern, and deliver the national dispensing professional development framework, aligned to the Specsavers Learning Journey (SLJ) and provincial regulatory competencies and standards of practice.
• Drive the development and Canadian localisation of global learning content for opticians, student opticians, lead dispensers, and ECCs, ensuring clinical relevance, consistency, and regulatory compliance.
• Support the mapping of existing opticianry competencies and the development and maintenance of accredited continuing education and core learning interventions (e.g., CDP, Month in Focus) to ensure quality, consistency, and ongoing professional development alignment.

Systems, Tools, Reporting & Continuous Improvement

• Lead and contribute to the development and enhancement of dispensing technologies, tools, and platforms (including VDT/VDTM), working with global and local stakeholders to support scalable, high-quality dispensing.
• Plan and manage DA initiatives end to end, ensuring projects are delivered to agreed scope, timelines, and budgets, and supported by clear governance and performance measures.
• Define and maintain national reporting frameworks, dashboards, and reports to track dispensing quality, customer outcomes, contact lens clinical performance, adoption of products and technologies, and ROI of capability initiatives, in partnership with Product, Trading, Retail, and Training teams.

Stakeholder Leadership, Representation & Brand Ambassadorship

• Provide expert technical and clinical input to Product, Marketing, Trading, and Training teams to ensure the accuracy, consistency, and effectiveness of POS materials, pricing tools, communications, and learning resources.
• Support the Head of Dispensing Advancement in representing opticianry internally and externally by planning and delivering professional presentations, workshops, and conference content (e.g., SDC, mini-SDCs, industry events), and by identifying and showcasing best practice through national pilots, targeted project-based store visits, and performance insights.
• Act as a brand ambassador for Specsavers, modelling professional leadership, values, and behaviours, while maintaining current knowledge of industry developments, emerging technologies, and evolving best practices in dispensing.

What We’re Looking For

• Registered Optician and/or Contact Lens Practitioner in Canada with 5+ years of experience as a Licensed Optician
• Strong customer service mindset, with the ability to model and embed customer-centric behaviours that enhance the in-store experience.
• Demonstrated experience across store-based operations and field-based training or support roles.
• Proven ability to lead projects end to end, translating strategic objectives into timely delivery and measurable outcomes.
• Excellent organisational and prioritisation skills, with the ability to manage competing demands and perform effectively under pressure, both independently and as part of a team.
• Highly developed written, verbal, and interpersonal communication skills, with the ability to produce high-quality documentation and confidently engage and present to diverse audiences at all levels.
• Strong attention to detail and analytical capability, with the ability to identify opportunities for improvement and drive continuous enhancement of processes, standards, and outcomes.
• Demonstrated commercial acumen, supported by sound financial understanding.
• High proficiency in Microsoft Office and related digital tools, including databases, electronic calendars, email, and internet-based systems.
• Flexibility to work outside standard business hours when required, and willingness to undertake periodic travel (including overnight) to support projects, industry events, and pilot initiatives.
• Required to carry a valid driver’s licence in good standing.

Compensation: $115,000 - $125,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.