Retail Regional Manager

Location: This is a remote field-based role requiring travel throughout British Columbia.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Retail Regional Manager (internally called 'Regional Relationship Manager') role is pivotal in ensuring that new stores launch and continue to operate successfully and meet performance and business expectations. The RRM will work regularly and closely with a store’s Retail, and Optometrist Partners to ensure they are effective, and capable of achieving their budgets and business plans. Key to this role is the ability lead and inspire a team of partners to achieve exceptional business performance and customer satisfaction. Drive strategic initiatives to enhance store operations and market growth.

Leaning on the Partner Support team, and Retail Training Managers to support Partner’s basic requests, an RRM is dialled in on day-to-day store performance and KPI delivery and ensuring excellent compliance and execution of the brand standards as we work as a team to grow market share.

Key Responsibilities

Trading, growth and profitability:

• Responsible for the development, trading performance and growth of all Partners within your group of stores/Province.
• Support the partners with the formulation and creation of their store annual business plan ensuring it includes colleague/labour resource planning, and an effective in-depth volume growth plan.
• Help the partner deliver on their annual plan and proactively share best practices from other stores, encouraging “pay it forward” across the Partner network.
• Ensure every Partner in your group is working to drive their own business volume and success through outreach and traffic driving behaviours in and out of store. 
• Support the partners to deliver the best possible customer journey, recommending improvements and support available to support this.
• Work with your Partners to review and consistently evaluate the store P&L statements, KPIs and when needed drive noticeable improvement of performance within an 8-to-12-week window.
• Responsible for meeting the Canadian annual plan, and other support office initiatives within your stores.
• Ensure you are up to date with competitor activity and feedback any local competitor information which may have an impact on the broader business.
• Develop a plan for your stores to ensure we have the appropriate physical capacity in our businesses for the next 5 years.

Partner relationship and support:

• Build an in depth understanding of each of the businesses you support.
• Build a supportive and meaningful business relationship with the store partners to support them to grow and develop their business.
• Work cross functionally with support office team to support the development of your stores by leaning on Partner Support and Learning and Development Team.
• Work with nominated Partners to engage all Partners, plan and deliver effective regional meetings/seminars to drive business improvement. Ensure Regional communications are timely and effective.
• Impartially facilitate two-way communications between Specsavers Canada and partners and between partners, attempting to resolve issues without the need for board intervention. Use escalation tools available to drive compliance.

Store colleague and partner development:

• Ensure there is a people focus as part of the business plan to ensure the effective development of the team.
• Support the store partners with their personal development, acting as coach / mentor as appropriate.
• Support the induction and development of Partners in your stores and seek to continually improve the quality of our Partners.

Risk management:

• Ensure financial and underperforming stores are quickly identified and have a bespoke plan to improve volume and profit within 8 to 12 weeks. 
• Ensure stores represent the Specsavers brand and are always compliant.

What We’re Looking For

• A dynamic leader with extensive experience in retail management and a passion for driving business success. Your ability to build strong relationships and coach partners will be key to your success.
• Willingness to regularly travel throughout BC to our Specsavers locations
• Ability to build strong personal and meaningful business relationships
• Confidence to influence and challenge to ensure the right business outcomes
• Ability to coach and guide to help achieve the required outcomes
• Ability to effectively manage stakeholder relationships
• Is commercially astute and able to think innovatively and creatively to resolve problems
• Strong financial and analytical skills
• Ability to communicate effectively and at all levels, and adapt your communication style to suit audience and engage and present in a variety of different forums

Compensation: $120,000 - $150,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.