Warehouse Team Lead

Location: This is an on-site role at our Delta, BC Distribution Centre.

Hours: This is a 40-hour per week role, primarily working Monday to Friday from 12:00 PM to 8:30 PM. Occasional weekend work is required (approximately 4–5 weekends per year), with some flexibility for shift rotation.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. 

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

The Warehouse Team Lead is responsible for ensuring timely fulfilment and dispatch of all daily customer orders. They will work collaboratively with the customer service team to ensure that the customers' requirements for speed and service are met.

This role requires a high level of autonomy with a key focus on raising any operational concerns to the Warehouse Supervisor as and when they arise.

Key Responsibilities

• Plan, prioritize, and manage daily warehouse operations to ensure timely, accurate, and cost-effective receiving, picking, and shipping of products.
• Lead daily start-up meetings, assign workloads, and adjust staffing and priorities in real time to meet operational targets and service requirements.
• Supervise warehouse team members across all locations, providing training, coaching, and performance management aligned with SOPs and company standards.
• Monitor and drive performance against key operational KPIs (e.g., productivity, accuracy, on-time dispatch, labour efficiency), including reporting, root cause analysis, and corrective actions.
• Manage labour planning and allocation based on operational volumes to optimize productivity, service levels, and cost efficiency.
• Oversee all inbound and outbound freight, including safe unloading, storage, order picking, and shipment accuracy.
• Maintain inventory accuracy through regular cycle counts and stock management, including identifying and addressing obsolete or surplus stock.
• Ensure high standards of quality, accuracy, and presentation for all outgoing orders.
• Collaborate with customer service and leadership teams to support timely order fulfilment and continuous process improvements.
• Promote and contribute to a culture of continuous improvement by identifying opportunities and participating in improvement initiatives.
• Ensure compliance with all health and safety standards, actively promoting a safe, injury-free workplace through leadership and accountability.
• Maintain a clean, organized, and efficient warehouse environment, including optimizing layout and space utilization.
• Communicate team goals, performance results, and operational updates clearly and consistently.
• Support operational needs by coordinating materials, equipment, and warehouse supplies as required.
• Champion company values and culture in all aspects of team leadership and decision-making.

What We’re Looking For

• Previous experience in a fast-paced warehouse or distribution centre environment.
• Progressive experience in a leadership role, with the ability to coach and develop team members on duties, processes, and policies.  
• Proven ability to take ownership of complex situations and drive them to resolution with minimal oversight when management is not present.
• Ability to perform physical tasks, including bending, lifting (up to 25lbs), and reaching throughout the shift.
• Computer proficiency, including Microsoft Office (Excel, Word, Outlook) and general internet use.
• Strong written and verbal communication skills in English.
• Experience with Warehouse Management Systems (WMS) and safety systems.

Compensation: $60,000 - $70,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day per year
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Quarterly bonuses, based on your performance.
• Annual Profit Share program to recognize your part in Specsavers’ success.
• Team and company social events, including holiday and annual celebrations. 

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver on our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.