Data Business Analyst

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Salary: $90,000 - $110,000
Actual compensation within the range will be based on experience. We also offer quarterly variable compensation package (bonus) + benefits.

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace™ in Canada and 16th Best Workplace™ in the world by Great Place to Work®, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

The Data Business Analyst will be actively involved in working within the various business units in Specsavers within Canada and will be responsible for eliciting requirements to determine solutions to business problems. This role will utilise industry-standard best practice BA techniques to:

• Elicit, analyse, validate, and document business, organisational and/or operational requirements, with a view to bridging the data needs of the business.
• Be part of a data team and work within a hybrid SDLC/Agile framework, to implement new or upgrade existing data products into the Canadian business.
• Define reporting requirements and translate into high level solutions as a conduit between back end and front end data teams.
• Communicate confidently and effectively, demonstrating the ability to rapidly build rapport and gain credibility, and building professional relationships with all stakeholders.

The role will maintain the following key relationships:

• Specsavers Store Staff and Support Office staff within Canada
• All Canada business departments in alignment with Product Teams
• Software Developers, Architects, Project Managers and Test analysts, both onshore and offshore
• Third party software suppliers

Working with the data delivery & analytics teams, you will help to ensure that projects are delivered in a timely manner and that the output is fit for purpose as defined by a series of project specific KPIs. While delivering business requirements, you will also work with the Core Data Team inclusive of Data Modellers, Data Architects & BI/Dashboard Developers within an Agile Development Framework

Key Responsibilities

Elicitation: working with stakeholders to identify and understand business issues and requirements through understanding the underlying business needs or problems. Key activities within this competency area include:

• Ensuring that key stakeholders are engaged and involved during elicitation.
• Use of various elicitation techniques to obtain requirements and other information.
• Accurately and clearly capture and document information during elicitation sessions.
• Ensuring that requirements captured during elicitation can be traced back to a genuine business need or problem and are globally aligned wherever possible.
• Validating the requirements captured during elicitation with key stakeholders.
• The ability to negotiate and influence requirements gathered for a project.

Requirements Analysis: the prioritization and elaboration of requirements to ensure that the product team implement a solution that will meet the needs of the business. Key activities within this competency area include:

• Working with key stakeholders to achieve consensus on priority of requirements, ensuring that the most critical requirements are focused on.
• Understanding the impact that the prioritization has on the overall solution, project, time constraints, costs, and business benefit.
• The ability to focus on business value, ensuring that requirements meet the business needs.
• The ability to organize large volumes of requirements.
• The ability to clearly model requirements using a combination of formats, diagrams, and models.

Planning and Monitoring: the ability to select an appropriate business analysis technique, identify and work with stakeholders, and plan business analysis activities. Key activities within this competency area include:

• Determining the most appropriate BA approach to use for each piece of work.
• Gaining stakeholder and team buy-in to the approach selected.
• Accurately identifying project stakeholders and assessing their levels of influence and authority.
• The ability to manage stakeholders through excellent relationship building skills.
• Identifying risks and issues to the product team as and when they occur.
• Providing estimates on all Business Analysis activities within a project.

Requirements management and communication: the ability to manage conflicts, issues, and changes, and to ensure communication is maintained with all project stakeholders and product team members. Key activities within this competency area include:

• Ensuring business approval to progress into Design, Development and Test phases as per hybrid methodology.
• Effectively managing impacts of changes to scope and requirements.
• The ability to manage conflict and work collaboratively with the product team.
• Ensuring that requirements are traceable, reusable and communicated effectively.
• Ensuring requirements are detailed enough to support each stage of the project life cycle.

Solution assessment and validation: the ability to assess proposed solutions to determine which solution best fits the business need(s). Key activities within this competency area include:

• The ability to validate that the solution meets the business needs.
• Assess the effects and impacts of defects or issues and prioritize defects.
• To develop and generate acceptance criteria for agreed business requirements (for example DOR – Definition of Ready, DOD – Definition of Done).
• To aid in test planning and review of test scenarios.
• To provide input, and review, related training documentation.

Continuous Improvement

• Maintaining a focus on BA industry standards, with a view to improving best practice within Specsavers.
• Strive for continued personal development in relation to Business Analysis skills.
• To provide subject matter expertise, guidance, and support to other team members on all matters relating to business analysis.

What We’re Looking For

Essential

• 3-5 years’ experience in a similar role.
• A tertiary-level academic qualification, preferably with an IT, Data and/or business focus.
• Exposure to an Enterprise Process Model to drive change management and process improvement.
• Utilizing industry-standard best practice BA techniques including requirements elicitation, verification and validation, gap analysis, UAT facilitation, and test scenario development.
• Experience of working within agile, waterfall and hybrid delivery methodologies.
• Sound analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to liaise confidently with stakeholders at all levels – you will need to be dynamic, assertive, and diplomatic in this role, and possess solid influencing, negotiation, and presentation skills.
• Able to deliver well thought-out messages and concepts effectively to ensure maximum understanding and engagement.
• Pro-active and self-motivated: ability to work autonomously and as part of a team

Nice to have

• Experience in a similar retail environment.
• Adept and passionate about learning and teaching agile best practices.
• Knowledge of lean design and automated testing.
• Technical data skills including Power BI or other visualisation tools, SQL, Python.

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.