Dispensing Performance Consultant

What you'll do

What we can offer you
 
At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. In 2024, we were proudly recognised as one of Australia’s Best Places to Work for the second consecutive year and ranked 16th on Fortune’s list of the World’s 25 Best Workplaces.
 
Here’s a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday, Volunteer, Professional Development and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their people and customers – we think you’d look good at Specsavers.

The Role
We are currently seeking a highly motivated individual to join our Clinical Services as a Dispensing Performance Consultant. You will be responsible for the delivery of the Dispensing Advancement and Clinical Services strategy, including the execution of the Clinical Services plans to achieve excellence in dispensing, great customer experiences, and rewarding dispenser careers. 

This role will provide support to stores through the development of professional training interventions and the continuous improvement of dispensing standards across Australia and New Zealand. It will maintain a consistent approach to delivery, focusing on supporting the partnership in the development of dispensing systems and processes.

You will also be responsible for the following:

• Plan and deliver aspects of the annual Specsavers Dispensing Conferences (SDC) and mini-SDC-events across ANZ.
• Provide technical input for POS material, products, the customer journey and other communications/training materials across the business.
• Work as part of local and global teams to develop, deliver, and enhance systems and tools related to dispensing excellence.
• Provide store-facing support for the implementation of best practices and initiatives to enhance productivity, improve the customer experience, and achieve superior outcomes

About You

• Reporting to the Head of Dispensing Advancement, you will possess the following skills:
• A Cert IV in Optical Dispensing/FBDO or equivalent Optical Dispensing qualification
• Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing priorities
• The ability to work under pressure both independently and as a member of a team
• Ability to build and maintain professional relationships with a variety of stakeholders
• Excellent written and verbal communication skills with strong influencing skills
• Flexibility, as some duties will be required outside of work hours as well as some occasional travel
• Certificate IV in Training and Assessment is desirable 

About Us

Specsavers are rated the market leader for eye tests, the retailer of choice for contact lenses and one of the fastest growing hearing providers in Australia and New Zealand. We are on a continual mission to transform eye and hearing health by eliminating preventable vision loss and blindness, including Glaucoma and Diabetes, through improved prevention and early detection, as well as providing accessible and affordable hearing care.
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn’t fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life. Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/
Applicants for the role are required to have current working rights as per, relevant government legislation.