This is what we live by
Passionate about our purpose
No matter if it’s about how we aim to top customer expectations with the quality of our services, how we commit to supporting our people to be the best they can be or how we provide equal opportunities to everyone – regardless of any differences. We know that with the best people we can comfortably reach our ambition to make eye and hearing care accessible to everyone. Not the easiest ambition, but guided by our values and the great people across our business, we know we will make it.
Making a positive difference to the lives of all.
To use our compassion and expertise to help people feel good, cared for and smart.
Our mission and values
Our mission: Together with our partners, to passionately provide best value optometry, audiology and other healthcare services to everybody, simply, clearly and consistently, exceeding customer expectations every time.
Our values: Treat people as we would like to be treated ourselves – passionate about:
“We do the best we can to make our customers happy. It’s part of our culture, personality and atmosphere – and that’s something to be proud of.”
“The unique thing about Specsavers is that you always work on improving yourself. There’s constant development for all opticians and optical assistants.”
“Three years ago I decided to become a partner and Specsavers helped me get there. This is one of the beautiful things – they not only help you with small things but also with the big things.”
“We support many charities, for instance, children’s organisations where underprivileged children are provided with glasses. Seeing them smile makes me proud.”
“The ambitions have not been relaxed despite the great success of Specsavers. We want to shape the industry by being number one.”
At Specsavers, everybody is somebody
As a business operating in many markets around the world, we believe diversity brings benefits for our customers, our business and our people. We want to build a connected workforce that reflects the communities in which we work and the customers we serve. Different ideas and perspectives help us innovate, manage risk, and grow the business in a sustainable way – Specsavers celebrates difference.
Building the agenda
Our global programme of diversity and inclusion activity is supported by local action groups, that aim to make sure everyone feels included and can help Specsavers to address internal challenges and opportunities.
Challenging our biases
We are focused on establishing a shared understanding of how bias can play out in the workplace and the decisions we are making. It is a critical step in our diversity and inclusion journey and is critical to changing behaviours.
Data and reporting
How we gather, manage and access our global people data is fundamental to our commitment to transparency with our inclusion programme.