Systems Engineer - Clinical Systems

What you'll do

What we can do for you:

At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

In 2025, we were proudly recognised as one of Australia’s Best Places to Work for the third consecutive year and ranked 16th on Fortune’s list of the World’s 25 Best Workplaces.

Here’s a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday, Volunteer, Professional Development and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their people and customers – we think you’d look good at Specsavers. 

The Role & Team

Following an internal promotion within our Specsavers Technology Team, we’re excited to offer a full-time opportunity for a Systems Engineer.

This role ensures that desktop systems, clinical testing software, optical equipment, and connected peripherals operate seamlessly to deliver exceptional patient care.

Reporting to the Infrastructure Design Lead, the Engineer will work within a Product Team to deliver global and local initiatives, ensuring effective coordination between the Clinical team and IT departments. They will serve as the escalation point for technical support for Specsavers optical systems and oversee the provisioning, installation, configuration, and maintenance of operational environments. Responsibilities include systems testing, documentation, user training, and transition to support.

What We’re Looking For:

• Demonstrated commitment to continuous learning through regular upskilling, certifications and staying current with evolving technologies and industry advancements (essential)
• Must have minimum 3+ years’ experience in desktop systems engineering or IT support, ideally within retail or healthcare environments.
• Strong technical expertise in Windows server and desktop environments, drivers, hypervisors and peripheral integration (essential)
• Availability to work full time, onsite at our Port Melbourne Support Office (essential)
• Proven ability to work collaboratively across clinical, technical and vendor teams to deliver integrated support and system improvements in a healthcare or clinical setting
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and security best practices
• Skilled in incident management, problem analysis, and resolution involving third-party vendor software and clinical applications
• Hands-on experience with Commercial Off-The-Shelf (COTS) and custom applications, including packaging technologies for automated deployment using tools such as Intune or SCCM
• Skilled in creating user guides and technical documentation, with experience delivering onboarding and training for clinical staff on new systems and equipment

About Us

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn’t fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/  
Applicants for the role are required to have current working rights as per, relevant government legislation.