Do you have a sharp eye for building digital customer journeys? And do you dream of working in an international organisation where you get to team up with lots of digital specialists across different markets?

Then it’s you we are looking for!  

At Specsavers, we’re dedicated to making eye and hearing care accessible to all. As pioneers and a global leader in innovative technologies, we help people optimise their vision and hearing.

We foster your expertise, welcome you into a supportive family, and propel your growth. Grounded in our collaboration, curiosity, courage, and compassion values, we strive to challenge the status quo and invite you to team up with us. 

In our Digital & e-Commerce department we’re looking for a Digital Project Manager to support various projects in this 12-months cover ensuring that our customers experience nothing but a smooth digital journey on all Specsavers/Louis Nielsen’s touchpoints.  

Your role 

You will join our Digital and eCommerce team consisting of 9 dedicated employees. Together, they advise the countries in our Northern European region (Denmark, Norway, Sweden, Finland, and the Netherlands) on how to build the entire digital journey; starting from customers engaging with our digital ads, all the way through to an online booking of a sight test or purchase on one of our websites. 

Our team ensures that all digital journeys across the business continue to provide growth and delivers according to a set of KPI’s. To do this, our team is working closely with our cross-functional regional teams, including Web Development, Marketing, our internal creative team, CRM, Finance, PR, Product, and Retail. As part of the team, you will support digital rollouts in our countries and make sure all the conceptual and creative phases are fulfilled, delivered, and run smoothly according to set KPIs. 

More specifically, you will: 

• Be responsible for the maintenance of a Northern European backlog to track digital and eCommerce development activities in our countries 

• Support the planning of digital rollouts in close collaboration with global and regional stakeholders and with our fellow internal teams in the countries 

• Pay close attention to our customer journeys and digital touchpoints, and make sure they all live up to our overall KPI’s, as well as customer needs and general business practice 

• Continuously support our markets in digital matters, providing relevant guidelines and toolboxes when needed. 

• Manage your own digital projects that contribute to a continues development of the onsite customer journey and delivers on business goals and KPI’s 

In the role you’ll report directly to Senior Digital Project Lead NE, Sarah Jensen. Occasional travel is to be expected in the role 

Your new team 

As Digital Project Manager, you’ll become an integral part of the dynamic team, collaborating closely with talented colleagues. Our team boasts an impressive collective experience of more than 100 years in the field, with some members having dedicated many years to Specsavers while others bring fresh perspectives. Our team operates both on-site at our Regional (NESO) Office in Copenhagen and embraces hybrid work, offering flexibility.  

Currently, we’re deeply involved in an exciting digital transformation project in which several digital platforms are being replaced and optimised, making your role as Digital Project Manager is crucial. Beyond work, we know how to have a good time.

The team often engages in friendly competitions to keep the energy flowing and create a fun and vibrant atmosphere. Join us in this stimulating environment where work and play go hand in hand.  As our new colleague, you’ll work at our support office in Copenhagen/Nordhavn. Our office features many collaborative spaces and a stunning rooftop terrace with breathtaking city and harbour views.

On top of that you can always expect when joining Specsavers: 

• To join our global team of friendly, talented, and passionate colleagues. Enjoy a competitive salary package with perks such as pensions, health insurance, free eye care vouchers, and more. 

• To grow in your role with free access to online learning, monthly one-on-one discussions with your manager, personalised development plans, and increased responsibility. 

• We offer a fun work environment with great coffee, laughter, table tennis tournaments, birthday surprises, holiday celebrations, virtual Friday quizzes, and more. 

Your qualifications 

The perfect candidate for this role is, first and foremost, someone with great teamwork- and stakeholder management skills since the job you’ll do depends on multiple stakeholders within and outside our matrix organisation.  

As soon as you get the hang of our matrix-structured organisation, you’ll quickly recognise the positive effect that solid teamwork between all departments leaves on our digital projects also.

Next to that, we need someone capable of working with tight deadlines, can respond quickly to change and has an excellent eye for keeping track of project developments. 

Finally, we’re looking for someone with the following qualifications: 

• You hold a master’s degree from either University or Business School. 

• You have 2-3 years of experience working with digital marketing and project management. 

• You speak English fluently, both in written and oral form. 

• You are result-oriented and always strive for improvement. 

• You love to work analytically with data, and you are used to working with KPI’s. 

• You thrive in a fast-paced environment with multiple projects and multiple stakeholders. 

• You have a genuine passion and excellent understanding of digital marketing and eCommerce tools and platforms, and you know how to utilise them in different customer journey scenarios. 

• Having worked in an international matrix organisation is an advantage, but not a requirement. 

Want to join? Apply today 

To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible. 

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.  

We review CV’s and call in for interviews continuously and in standard, our recruitment process consists of a screening, 2-rounds of interviews including personality assessment feedback.

If you have questions on the application process or role, please reach out to Senior Recruitment Business Partner, Liv Facius on email: liv.facius@specsavers.com.  

Curious to learn more about the incredible team you’ll be joining and our shared goals as a family business, visit our pages: This is who we are, and This is what we do. 

Diversity & Inclusion at Specsavers 

Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor. 

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building.