Retail Assistant / Clinic Manager
Location: Upper Mt Gravatt / Sunnybank, QLD
Employment Term: Flexibility - Full Time or Part Time
About the role:
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.
This role offers significant flexibility, with a minimum requirement of 4 days across Monday to Friday, 10 am–2 pm, but an ideal commitment of 20–30 hours per week is preferred. Full time if also on offer for the right candidate. The position is based across Upper Mt Gravatt and Sunnybank, QLD.
Ability to speak Cantonese or Mandarin is highly desirable, but not essential.
Key Duties:
- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Manage administrative duties
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following;
- Passionate about making a meaningful impact on the lives of others
- Previous experience in a fast-paced retail/customer service environment
- Previous experience in Audiology or allied health is desirable but not required
- Strong interpersonal and communication skills, with empathy towards others
- Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
- Committed towards continuous learning and development. Full Audiology training provided!
Benefits & Perks
- Two Free pairs of glasses per year!
- Birthday and Volunteer Leave
- 30% Family & Friends discount for glasses
- Health & wellbeing support through our Employee Assistant program
- Access to Specsavers Perks with 500+ popular retailers
- Work-life balance and permanent employment opportunity
About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.
Why Specsavers?
We’re proud to have ranked 4th in Australia’s Top 10 Best Places to Work (Great Place to Work® 2025) — reflecting our commitment to a supportive, inclusive, and purpose‑driven workplace. And we’re on a mission to reach number one!
Apply now!
If you’re excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now! CLICK HERE to apply.
If you have any questions about the role, please email anz.audiologyrecruitment@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.
