Admin/Call Centre Assistant

Specsavers Warrington Hearcare

So, what does it take to be a successful Admin Assistant? You’ll be organised and equipped to tackle a variety of tasks, including answering calls, meeting and greeting customers, updating & filing records, processing invoices and sending out correspondence. The aim is to provide a top-notch administrative service that will support the store’s success.

We’re looking for someone to join our friendly team, who is able to prioritise tasks and efficiently manage a changing workload, maintaining accuracy & attention to detail. An organised, pro-active approach is key – we are looking for someone who wants career progression! 

Our Store
Located in Warrington, in our Audiology business. 

What's on offer? 

• Full time hours - 37.5 hours - weekend working is essential 
• Salary: starting from £26,000
• Extra day off on your birthday
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App
   

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service?  Sounds like you’d be a great fit here.  As a Call Centre/ Admin Assistant in Specsavers Hearcare, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.  

We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. 

Some of the key tasks are as follows -

• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Triaging customers 
   

If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!