Administrator

Are you a motivated and process focussed individual with an eye for detail wanting to bring your skills to a global, difference-making company? You’ve come to the right place.

As long as you’re ready to learn, bring your enthusiasm and champion a customer-first mindset, you can make a difference as an Administrator at Specsavers. Alongside your hard work supporting our customers and colleagues, we’ll support you to grow your skills further than you thought possible. You’ll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don’t want to miss.

Our store 

Based in Morningside, Edinburgh, the store is platinum employer accredited and is a previous winner of technology practice of the year.

Our team

You’ll be joining a supportive team who are passionate about delivering exceptional care. We work closely together and pride ourselves on creating a welcoming and collaborative environment. Whether you’re looking to grow your skills or step into a more senior role, you’ll be supported every step of the way.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary -  Up to £27,000pa + £4000 bonus (OTE - £31,000pa)
• Working hours - 40 hours per week
• 9am- 6:30pm (staggered shifts) including weekend working
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What you will be doing:

• Efficiently answering telephone calls to the store.
• Completing triage calls for pre-booked appointments using the details in the pre-visit questionnaire (PVQ) to inform your conversation with the customer and support with advice or booking in of other services.
• Outbound calls to customers with updates that can include – any changes to their appointment, update on products being available (including promoting a home delivery option if applicable), any delays to product collection
• Managing cancellations and where appropriate reschedule appointments.
• Supporting the management of the diary of clinics and staff rotas, allocating resource to ensure diary efficiency. 
• Undertaking and completing a series of health and safety checklists to ensure that we are following basic health and safety principals in store.
• Quality assurance of products, rejecting and reordering where appropriate.
• Ordering of contact lenses, spectacle frames, and lenses and maintaining other stock as required.
• Supporting the management of the NHS eGOS reconciliation process.
• Managing some financial processes including the submission of invoices, cash reconciliation and  banking.
• Filing and document scanning.
  
  

What we’re looking for?

• Experience of working in a fast-paced administration environment
• Excellent administration and organisational skills
• Systems literate, able to use different IT systems effectively including Office 365
• Excellent customer service approach, able to provide support and reassurance to customers
• Team worker with a positive can-do attitude
• Fantastic written and verbal communicator, able to adapt communication style to suit the audience.
• A high level of interpersonal skills with the ability to build working relationships with a wide range of people

Find out more

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. We can’t wait for you to apply!