Audiology Coordinator

Audiology Co-ordinator
Specsavers Poole
Full time - 40 hours a week 

Up to £24,211.20 per annum depending on age and experience

Benefits after qualifying period:

• Extra day off on your birthday
• Performance b?????onus potential
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

Role summary
As a trainee Hearcare Co-ordinator in Specsavers Hearcare, your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. You’ll deal directly with customers, while supporting the Hearcare Director. It’s important that you work hard to understand what customers want and give them an outstanding service.

We are looking for people with great organisational skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. 

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Confirming and making appointments
• Triage
• Provide customers with information on how to wear and care for hearing aids
• Hearing aid servicing 
• Provide customers with aftercare information 
• Utilise IT systems and update them as required
• Manage the audiologists diary
• Operate the till effectively 
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge 

We’re always keen to progress our Hearcare Co-ordinators so for the right person, this role could be your first step to a long and successful career in Audiology! 

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