Call Centre Assistant

Call Centre Assistant - Camberley, Surrey

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre role could be perfect for you.   

As a Call Centre Assistant at Specsavers, you don’t need to have previous optical experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.   

Our store 
Based in Camberley, our store is opposite Camberley train station, as well as a bus stop with links around the city.

Our team 
We have a wonderful team of 43 dedicated people in our store ready and waiting for you to meet. In the communications centre, a dedicated team of 2 people work together at one end of the lab/office, which can often be a busy and bustling area in the store.

Life in store
The team enjoys a vibrant and social atmosphere, frequently organizing outings and gatherings. Twice a year, the team comes together for major events, including a summer party and a Christmas celebration. Additionally, every couple of months, they plan fun activities such as bowling nights, ensuring there’s always something to look forward to and fostering a strong sense of camaraderie among the staff.

What’s on Offer? 
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: 

• Up to £11.75 per hour, dependent on age
• Performance related bonus scheme
• 28 days annual leave (pro rata) plus your birthday off 
• Part time hours = Monday 1pm - 6pm, Tuesday 9.30am - 6pm & Saturday 8.30am - 4pm OR Wednesday 1pm - 6pm, Thursday 1pm - 6pm & Saturday 9.30am - 6pm
• Pension contribution 
• Specsavers Perks – our discounted benefits scheme 
• WeCare – UK confidential employee helpline 
• Discounted hearing and eyecare benefits
• Enhanced sick pay 
• Enhanced pay for family leave (Maternity/ Paternity etc)
• Outstanding clinical and professional development opportunities 
• Regular team events and team building evenings 

Responsibilities:

This position will be covering both the Optical and Audiology departments with some of the following tasks:

• All aspects of administration
• Answering & transferring calls
• Booking and re-confirming appointments
• Responding to customer enquiries
• Updating & filing records
• Processing invoices
• Sending out correspondence

What we’re looking for?  

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Call Centre Assistant. These include:   

• Passion for providing excellent customer service and making customers’ lives easier  
• Great teamwork  
• A good initiative  
• Confidence in clerical work 
• Excellent communication and listening skills  
• Comfortable using IT systems 
• Managing customer orders and arranging collection  

Find out more  

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.