Call Centre Assistant

Call Centre Assistant

Specsavers Royton

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.    

Your responsibilities will include answering all telephone calls in a prompt, clear and friendly manner, transferring calls efficiently, responding to customer queries, and ensuring customer details are captured accurately when booking appointments. 

Our store   

Our newly refurbished store in Royton is conveniently located on Market Street, with ample public parking available nearby.

Our team   

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Up to £12.61 per hour 
• Full or part time, including 1 weekend day every weekend. 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Customer service experience in an office or retail environment
• Strong and effective communication skills. 
• A keen eye for detail.

Find out more   

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.    

This includes:   

• Basic knowledge/experience of optical and/or audiology terminology   

Checked all the boxes? This job will close when it's filled, so don't delay, apply today!