Call Centre Assistant

Walsall Specsavers - Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.   

As an call centre and administrative assistant here at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, updating and filing records, managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.   

What’s on Offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:  

• Starting salary up to £12.91 per hour 
• 28 days annual leave plus your birthday off !
• Full time (37.5 hours) including weekend working. 
• Pension contribution   
• Annual subscription to the “Headspace” app  
• WeCare – UK confidential employee helpline  
• Outstanding clinical and professional development opportunities  
• Access to latest clinical technology and equipment  

What we’re looking for?  

Some of the skills we’re looking for include:  

• Excellent administration and organisational skills 
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude 
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required

Find out more  

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.